About

• Veterinary Reception, Client Care
• Location: Newmarket, ON
• Employment Type: Part Time, Relief Casual
• 404 Veterinary Emergency + Referral Hospital is currently welcoming a part-time, relief casual Client Care representative to join our team. This is an exceptional opportunity for an organized, motivated, and caring individual to join us in a very important support role for the entire hospital. In this role, you will make our clients and their cherished pets feel welcomed and appreciated!
• Create a warm and welcoming environment for our patients and pet parents
• Ability to answer a multiline phone system and track and book appointments effectively
• Placing outbound calls to pet parents for follow-up and future appointment bookings
• Respond and manage email correspondence; clients, referring veterinarians & internal office messages
• Admitting and discharging pet patients
• Invoicing/billing; creating estimates, obtaining pet owner confirmation, and processing payments
• Scheduling appointments
• Excellent customer service skills; a real aptitude for putting people at ease and creating a welcoming environment
• General housekeeping duties; cleanliness of reception area, pet holding areas, and common areas
• Willingness to learn more regarding veterinary services, updated medical office procedures and assisting the Veterinary staff with various tasks and treatments
• Previous customer service or front desk experience in hospitality is an asset!
• No experience with animals, no problem, so long as you love pets!

What VCA Canada Offers

• A caring culture of Wellness and Appreciation!
• Competitive wages and benefits!
• Annual uniform allowance
• Exceptional career development: there is room to grow here!
• Employee Assistance Program
• Referral Bonus Rewards
• Opportunities to give back to your community through VCA initiatives
• Generous personal pet care discounts
• And extra perks like shopping discounts and cool wellness apps!
• Click “Apply Now”
• VCA Canada is committed to providing an inclusive and diverse workplace and is an equal opportunity employer. If you require any assistance, please let us know.
• If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.