About

Education: College/CEGEP. Information technology. Computer science. Tasks: Respond to users experiencing difficulties with computer. Consult user guides, technical manuals and other documents to research and implement solutions. Provide advice and training to users in response to identified difficulties. Collect, organize and maintain a problems and solutions log for use by other technical support analysts. Provide business systems, network and Internet support to users in response to identified difficulties. Computer and technology knowledge: Enterprise resource planning (ERP) software. Microsoft Dynamics NAV. Transportation/travel information: Public transportation is available. Work conditions and physical capabilities: Attention to detail. Personal suitability: Efficient interpersonal skills. Excellent oral communication. Excellent written communication. Team player. Experience: 1 year to less than 2 years. Health benefits: Dental plan. Health care plan. Financial benefits: Pension plan.