About

Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years. or equivalent experience. Tasks: Give access to computer networks. Report on the performance of computer systems and networks. Respond to users experiencing difficulties with computer. Consult user guides, technical manuals and other documents to research and implement solutions. Provide advice and training to users in response to identified difficulties. Collect, organize and maintain a problems and solutions log for use by other technical support analysts. Participate in the redesign of applications and other software. Provide business systems, network and Internet support to users in response to identified difficulties. Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software. Perform Web-server backup and recovery operations. Provide customer service. Manage incidents. Transportation/travel information: Own vehicle. Willing to travel. Willing to travel regularly. Valid driver's licence. Travel expenses paid by employer. Work conditions and physical capabilities: Fast-paced environment. Work under pressure. Tight deadlines. Repetitive tasks. Handling heavy loads. Physically demanding. Manual dexterity. Attention to detail. Ability to distinguish between colours. Sound discrimination. Sitting. Combination of sitting, standing, walking. Standing for extended periods. Bending, crouching, kneeling. Own tools/equipment: Internet access. Cellular phone. Personal suitability: Accurate. Client focus. Efficient interpersonal skills. Excellent oral communication. Excellent written communication. Initiative. Judgement. Organized. Team player. Ability to multitask. Time management. Honesty. Screening questions: Are you authorized to work in Canada?. Are you willing to relocate for this position?. Do you have experience working in this field?. Do you have the equipment you need to work from home (like internet and a workspace)?. Do you live near the job location?. Experience: 2 years to less than 3 years. Workplace information: On the road job. Health benefits: Dental plan. Disability benefits. Health care plan. Paramedical services coverage. Vision care benefits. Financial benefits: Bonus. Gasoline paid. Group insurance benefits. Life insurance. Mileage paid. Registered Retirement Savings Plan (RRSP). Long term benefits: Long-term care insurance. Maternity and parental benefits. Other benefits: Deferred Profit Sharing Plan (DPSP). Free parking available. Learning/training paid by employer. On-site amenities. On-site recreation and activities. Other benefits. Paid time off (volunteering or personal days). Team building opportunities. Parking available. Travel insurance. Variable or compressed work week. Support for persons with disabilities: Offers mentorship, coaching and/or networking opportunities for persons with disabilities . Provides awareness training to employees to create a welcoming work environment for persons with disabilities. Applies accessible and inclusive recruitment policies that accommodate persons with disabilities . Support for newcomers and refugees: Assists with immediate settlement needs of newcomers and/or refugees (for example: housing, transportation, storage, childcare, winter clothing, etc.). Supports social and labour market integration of newcomers and/or refugees (for example: facilitating access to community resources, language training, skills training, etc.). Offers mentorship programs that pair newcomers and/or refugees with experienced employees . Support for youths: Offers on-the-job training tailored to youth. Offers mentorship, coaching and/or networking opportunities for youth. Provides awareness training to employees to create a welcoming work environment for youth. Support for Veterans: Offers mentorship, coaching and/or networking opportunities for Veterans. Provides awareness training to employees to create a