About

• URGENT: Customer Service & Help Desk Returns Assistant (e-commerce or appliance industry experience is required)
• Application Deadline: 15 November 2025
• Department: Operations
• Employment Type: Full Time
• Location: Toronto
• Compensation: $4.00 - $5.00 / hour

• Description
• Respond promptly to customer inquiries via phone, email, and chat in a professional and empathetic manner.
• Guide customers through return creation, authorization, and tracking processes.
• Accurately document all customer interactions and resolutions in the help desk or CRM system.
• Coordinate with warehouse and logistics teams to ensure timely and accurate return processing.
• Escalate complex or technical issues to supervisors or specialized teams as needed.
• Maintain high customer satisfaction through proactive communication and problem-solving.

Hard Requirements

• 1–3 years of experience in customer service or help desk support, preferably in e-commerce or appliance industries.
• Strong written and verbal communication skills.
• Proficiency with ERP or help desk systems (Odoo experience is a plus).
• Strong attention to detail and organizational skills in a fast-paced environment.
• Customer-focused mindset and ability to handle escalations with professionalism.

Schedule

• 40 hours per week
• Monday to Friday
• 9AM–6PM US Eastern Standard Time

Offer and Benefits

• Weeks 1–8: $4USD/hour
• Weeks 8 onwards: $5USD/hour
• HMO coverage after 1 year of employment.