• Dedicated support and partnership from Randstad's expert recruiters specialized in the Manufacturing & Logistics field.
• Potential for long-term contract extensions or permanent opportunities with top employers.
• A career path that prioritizes work-life balance and professional fulfillment.

Responsibilities
• Serve as the primary point of contact for clients regarding shipments, handling inquiries via phone, email, and internal systems.
• Process and book freight orders, ensuring accuracy in classification, dimensions, and weight.
• Generate and provide accurate shipping quotes, rate confirmations, and billing details to customers.
• Track and trace shipments, providing timely updates on delivery status, delays, and exceptions.
• Coordinate with dispatch, operations, and carriers to schedule pickups and deliveries efficiently.
• Resolve customer concerns, disputes, and claims related to pricing, delivery, and service failures in a professional manner.
• Maintain and update customer records, shipment logs, and database information within the logistics management system.
• Communicate clearly and effectively with drivers, warehouse staff, and internal sales teams to optimize service delivery.
• Ensure compliance with all safety, security, and transportation regulations pertinent to Manufacturing & Logistics.

Qualifications
• Proven experience (typically 2+ years) as a Customer Service Representative or Administrative Support role, ideally in general freight transportation.
• High school diploma or equivalent; post-secondary education in supply chain, logistics, or Business Administration is a strong asset.
• Demonstrated understanding of freight dynamics and carrier operations.
• Legal eligibility to work in Canada and flexibility for temporary assignments with various clients.
• Proficiency in relevant logistics software and strong computer skills.
• References that confirm reliability, problem-solving skills, and a commitment to customer satisfaction.

Summary
Ready to accelerate your career as an expert in Manufacturing & Logistics? Randstad is dedicated to pairing your specialized skills with the best temporary opportunities offered by our esteemed clients. Our expert recruiters understand the complexities of the logistics sector and are ready to guide you to your next great contract role. Apply now or connect with our Manufacturing & Logistics recruiting specialists today to take the next powerful step in your career journey. If this specific job doesn't fit what you are looking for, reach out to discover more job openings with our expert recruiters.

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.