About

MINIMUM QUALIFICATIONS

• * Bachelor's degree in Science, Technology, Engineering, or equivalent
• practical experience.
• * 3 years of experience troubleshooting and advocating for customers' needs,
• triaging technical issues, or in software development.
• * Experience creating content for technical audiences (e.g., developer
• documentation, industry white papers, computer science course material, or IT
• administration playbooks).
• * Experience writing, reading, and debugging code in Java, C, C++, Python, Go,
• or JavaScript.
• * Experience with network troubleshooting, including one tracing tool (e.g.,
• traceroute or mtr) and one packet capture tool (e.g. tcpdump or Wireshark).

PREFERRED QUALIFICATIONS

• * Experience working with distributed systems, and cloud services and
• infrastructure.
• * Experience in crisis response or escalation management across teams and
• ability to influence momentum of incident response for critical customer
• issues.
• * Experience with terminology/concepts associated with financial exchange
• industry.
• * Experience with networking protocols supporting ultra-low latency systems
• (e.g., multicast routing, time synchronization, and tiered NTP).
• * Experience with packet capture/analysis, artificial packet creation, load
• testing, and traffic path analysis.
• * Knowledge of Linux/Unix systems at system/network administrator level, web
• technologies (e.g., HTTP, HTML, and DNS), and networking fundamentals (e.g.,
• load balancing, cloud storage, peering, TCP/IP).

ABOUT THE JOB

• The Google Cloud Platform team helps customers transform and build what's next
• for their business — all with technology built in the cloud. Our products are
• developed for security, reliability and scalability, running the full stack from
• infrastructure to applications to devices and hardware. Our teams are dedicated
• to helping our customers — developers, small and large businesses, educational
• institutions and government agencies — see the benefits of our technology come
• to life. As part of an entrepreneurial team in this rapidly growing business,
• you will play a key role in understanding the needs of our customers and help
• shape the future of businesses of all sizes use technology to connect with
• customers, employees and partners.

• As a Solutions Developer, you will own the customer issues and help improve
• customer experiences. You will be a part of a global team that provides 24x7
• support to critical financial exchange customer workloads. In this role, you
• will provide high-touch, rapid-response support for ultra low latency systems
• (ULLS) that power mission-critical workloads supporting financial exchange
• operators. You will demonstrate knowledge in financial exchange and ULLS
• operations and own incident management in response to loss, and latency SLO
• violations.

• The Mission Critical Services team’s focus on rapid incident response,
• solutions, and customer-centric supportability helps avoid issues and improves
• the resiliency of customer mission-critical environments deployed on Google
• Cloud Platform (GCP). You will troubleshoot and mitigate technical problems for
• customers with debugging, networking, system administration, documentation
• updates, and when needed, coding/scripting. You will contribute to product
• adoption and reliability by making improvements to the product, tools,
• processes, and documentation.

• Google Cloud accelerates every organization’s ability to digitally transform its
• business and industry. We deliver enterprise-grade solutions that leverage
• Google’s cutting-edge technology, and tools that help developers build more
• sustainably. Customers in more than 200 countries and territories turn to Google
• Cloud as their trusted partner to enable growth and solve their most critical
• business problems.

RESPONSIBILITIES

• * Work with customers on their production deployments to resolve issues and
• achieve product readiness and availability. Triage and manage technical
• escalations, including platform outages, technical issues, and executive
• concerns.
• * Develop understanding of Google Cloud's product technology and architectures
• by troubleshooting, reproducing, and determining the root cause for
• customer-reported issues, building tools, and diagnosis.
• * Act as consultant and subject matter expert for internal stakeholders in
• software, sales, and customer organizations to resolve technical deployment
• obstacles and improve Google Cloud.
• * Understand customer issues and advocate for their needs with internal teams,
• including product and software teams, to find ways to improve the product and
• drive production.
• * Work as part of a team that globally ensures 24-hour customer support. This
• will include a need to sometimes work non-standard work hours/shifts and may
• include weekend work.