About

Overview

Based in Columbus, OH, we are the premier provider of IT services for small and mid-sized businesses throughout central Ohio. Successful candidates will be comfortable working on a wide range of projects in a variety of environments, both in office and at client sites. The ability to troubleshoot technical challenges with forward-thinking solutions is key. Candidates must be able to clearly communicate technical concepts, both in person and in writing.

Responsibilities

• Install, configure and support end-user equipment (Laptops, PCs, and peripherals)
• Troubleshoot and resolve technical issues related to: Desktop / Laptops, Servers, Networking and software.
• Support end-user peripherals such as desk phones and mobile devices
• Maintain inventories of hardware, and software licensing
• Work with vendors supporting systems related to end-user support
• Support client processes for on-boarding and off-boarding employees
• Participate in an On-Call rotation
• Documenting client interactions within our ticket system

Required Skills

• 3+ years Windows Desktop troubleshooting and support
• Ability to install, configure, support Microsoft Windows 7, 8, & 10 as well as compatible applications
• Experience with Anti-Virus software and EDR
• Understanding of LAN/WAN concepts and how to troubleshoot
• Understanding of Microsoft Windows AD, DNS, and DHCP
• Solid Customer Service skills including great communication skills both verbal and written
• Solid experience installing, configuring, supporting, Microsoft Windows 10, and 11 as well as compatible applications

Valued Experience

• Experience with tablets, Android and iOS
• Security Information/Event Management solution experience
• Experience working with Microsoft 365
• Experience with Windows Server 2016, 2019, and 2022 installation and configuration

Beneficial, but not required

· Mac OSX

· Phone Systems

· Camera Systems

· AV & Conference Room

· Degree in Related Field

Job Type: Full-time

Pay: $75,000.00 - $85,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Application Question(s):

• What specific skills do you bring to this position that makes you a good candidate?

Experience:

• Tier 2 Tech Support: 2 years (Required)

Ability to Commute:

• Gahanna, OHIO 43230 (Required)

Ability to Relocate:

• Gahanna, OHIO 43230: Relocate before starting work (Required)

Work Location: Hybrid remote in Gahanna, OHIO 43230