About

• Company Description
• Be part of a community of authentic, proud and trusted people

• At UAP, we believe we don’t just deliver car and heavy vehicle parts all around the country; we also help keep Canadians moving forward. This makes for a special kind of workplace. We have the experience and strength of our 100-year legacy and the desire to always do better for our team members and clients. Our 5000 colleagues proudly serve thousands of customers every day across Canada.

• If the hat fits, we’d be proud to have you wear it! Send us your resume and join a people-centric company with a reputation of excellence.
• Job Description
• The NAPA support team is currently looking for a technician. We are looking for an individual who is versatile, has good computer skills and ideally has experience in point of sale support. You must also be fluently bilingual (80% of support is in English) and above all demonstrate superior customer service.

Your responsibilities will be

• Respond to requests or questions referred to the store support group,
• Update the database of requests and solutions made on each call;
• Provide administrative support to other team members.
• Respond to requests or inquiries made to the store support group;
• Perform triage of requests and solutions on each call;
• Solve problems and answer questions from users of the store systems;
• Guide and train users to better use the system;
• Maintain our store systems;
• Ensure the functionality of the systems to support store operations at all times;
• Provide after-hours support on an alternative basis (the team must cover hours between 6 a.m. and 7:30 p.m.).
• Maintain links with other systems support groups such as: warehouses, garages and product managers to optimize store system operations.
• Qualifications

To join our team, you need

• College diploma;
• 1 to 2 years of experience offering user support;
• Knowledge of product management and store operations;
• Excellent communication in both English and French, both orally and in writing. In your role, you will have to work with internal clients across Canada on an ongoing basis;
• Customer focused, ability to listen, problem solving, autonomy, interpersonal communication skills, patience.
• Additional Information
• UAP is a diverse community that promotes inclusion and respect. The sum of our individual differences, experiences, knowledge, self-expression, unique capabilities and talents represents the richness of our culture. UAP is committed to employment equity and encourages applications from women, visible minorities and people with disabilities. By valuing a diverse workforce, we ensure that our hiring practices are fair and equitable.