About

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Role Description

We’re looking for a Technical Writer to join our Product Management team and help shape the experience of our platform’s users through clear, purposeful, and engaging documentation. In this role, you’ll collaborate with product managers, engineers, and UX teams to produce content that simplifies complex features and ensures a seamless user experience.

• Create and maintain high-quality documentation, including user guides, FAQs, API references, release notes, and troubleshooting content.
• Translate complex product details into clear, concise, and user-friendly language for both technical and non-technical audiences.
• Collaborate closely with cross-functional teams to understand new features and workflows, and convert them into engaging documentation.
• Use tools like Doc360, Confluence, and other documentation platforms to manage and publish content.
• Contribute to product usability by identifying documentation gaps and improving existing content based on user feedback and evolving features.
• Take ownership of documentation projects from start to finish, working independently while also contributing to team collaboration.

Qualifications

• Bachelor’s degree in English, Technical Communication, Computer Science, or equivalent experience.
• 2–4 years of experience writing technical content or product documentation in a software or SaaS environment.
• Strong writing, editing, and verbal communication skills in American English.
• Proficient in tools such as Doc360, Confluence, or similar platforms for content management and publishing.
• Understanding of documentation best practices, including structure, accessibility, and the use of multimedia (e.g., diagrams, visuals, interactive content).
• Curious, detail-oriented, and passionate about simplifying complex information for users.

Requirements

• Familiarity with SaaS platforms and understanding of how documentation supports both internal users and end customers.

Benefits

• Work from home, in-office, or hybrid.
• Employee Belonging Groups.
• Healthcare: Medical, Dental, and Vision.
• Paid Vacation, Volunteer Time, and Holidays.
• And so much more!