About

Education: College/CEGEP. Information technology. or equivalent experience. Asset languages: Japanese. Work setting: Help desk. Tasks: Report on the performance of computer systems and networks. Respond to users experiencing difficulties with computer. Consult user guides, technical manuals and other documents to research and implement solutions. Provide advice and training to users in response to identified difficulties. Collect, organize and maintain a problems and solutions log for use by other technical support analysts. Provide business systems, network and Internet support to users in response to identified difficulties. Manage incidents. Interpret language for individuals and small groups. Computer and technology knowledge: Jira. Shell script. Linux. Internet. Servers. HTML editing software. SQL. Spreadsheet. TCP/IP. Work conditions and physical capabilities: Attention to detail. Personal suitability: Accurate. Client focus. Efficient interpersonal skills. Excellent written communication. Organized. Team player. Screening questions: Are you authorized to work in Canada?. Do you live near the job location?. Experience: 1 year to less than 2 years. Workplace information: Hybrid. Health benefits: Dental plan. Health care plan. Financial benefits: Life insurance. Long term benefits: Long-term care insurance. Other benefits: Other benefits.