About

Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years. or equivalent experience. Work setting: Help desk. Tasks: Respond to users experiencing difficulties with computer. Consult user guides, technical manuals and other documents to research and implement solutions. Provide advice and training to users in response to identified difficulties. Collect, organize and maintain a problems and solutions log for use by other technical support analysts. Participate in the redesign of applications and other software. Provide business systems, network and Internet support to users in response to identified difficulties. Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software. Certificates, licences, memberships, and courses : Certified Computing Professional (CCP). Computer and technology knowledge: Device drivers. Networking hardware. Internet. Servers. Desktop applications. Word processing software. Programming software. Database software. Programming languages. MS Office. MS Windows. SQL. Spreadsheet. Wireless networks. Transportation/travel information: Own transportation. Own vehicle. Willing to travel. Willing to travel regularly. Willing to travel overnight. Valid driver's licence. Travel expenses paid by employer. Work conditions and physical capabilities: Fast-paced environment. Work under pressure. Tight deadlines. Repetitive tasks. Handling heavy loads. Attention to detail. Sitting. Combination of sitting, standing, walking. Standing for extended periods. Bending, crouching, kneeling. Personal suitability: Accurate. Client focus. Efficient interpersonal skills. Excellent oral communication. Excellent written communication. Initiative. Judgement. Organized. Team player. Experience: 1 year to less than 2 years.