About

Role: Technical Lead - UKGPro WFM
Location: Canada - Remote
Mode: Contract



General scope:
Provide system administration and production support for UKGPro WFM, the timekeeping and staff scheduling system for two newly acquired hospitals.
Skillset
UKGPro WFM (Dimensions) Mandatory Workforce Central experience is not a substitute for Dimensions
ServiceNow incident management



Key Responsibilities:
Technical Support (90%)
Maintain system configurations; update approved configuration changes in non-production environments.
Troubleshoot, maintain, and modify integrations between UKGPro WFM and 3rd party systems.
Support and monitor existing configuration and change requests to said configuration
Support configuration and monitoring of physical timeclock devices, mobile applications, and kiosks
Monitor the ServiceNow assignment group for incidents and requests. Resolve issues and respond to new requests per standard SLAs.
Manage security administration for the application, including creation and maintenance of user profiles, permissions, roles
Help resources manage configuration, including Timekeeping, Advanced Scheduling, and Absence Management
Perform regular security reviews to identify separated employees, audit segregation of duties, and system access to ensure appropriate access based on Job responsibilities.
Document standard operating procedures, including detailed step-by-step instructions.
Provide training to additional personnel as needed.



Change and Release Support (10%)
This position is also responsible for coordinating any software release efforts from the non-production into the production environment. Noted that the software vendor hosts all environments.
Validate ServiceNow Ticket Migration Readiness to ensure that every Enhancement/Change Ticket approved to go into production conforms to the release control procedure.
If applicable, ensure systems are updated with the latest security patches. Develop and implement a patch management process to address vulnerabilities promptly.
Update ServiceNow Ticket Migration Status.
Issue On and Off Cycle Release Notes to stakeholders
Attend Change Advisory Board meetings and inform other teams on change tickets that could impact other applications.



Knowledge Skills and Abilities:
Experience implementing UKG Pro WFM (Dimensions), focusing on Timekeeping and Scheduling modules.
Hands-on experience with configuring and integrating the UKG Pro WFM (Dimensions) application
5+ years of experience administering and providing implementation and/or technical support for UKG Pro WFM (Dimensions) timekeeping and scheduling. Workforce Central experience may not substitute for UKG ProWFM/Dimensions experience.
Hands-on experience with development, troubleshooting, and maintenance of UKG ProWFM/Dimensions configuration.
Analytical and problem-solving skills to effectively identify and address security vulnerabilities and incidents.
Knowledge of security technologies and tools for access control, monitoring, and incident response.
Demonstrated effective communication and interpersonal skills. Demonstrated ability to communicate technical information to technical and non-technical personnel at various organizational levels.
Self-motivated and ability to work independently and as part of a team.
Experience working in a Healthcare and/or Higher Education environment (preferred, not required)