About

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.

Role Description

This role involves contributing to the analysis, development, and testing of software as well as supporting customers to maximize the value Club Prophet Software, LLC brings to their business.

• Assist in boarding (installation & training) new customers
• Ensure high levels of customer success and satisfaction
• Learn our product offering and communicate our value to potential customers
• Guide customers through the installation & training process
• Establish and maintain relationships with customers
• Continuously learn and maintain expert product knowledge
• Document, analyze, troubleshoot and test software
• Track interactions and keep customer data organized using ticketing tools
• Provide live chat, email, and phone support
• Provide customer insights and feedback to other teams
• Proactively engage existing customers
• Support leadership and contribute to key business initiatives

Qualifications

• Education: Associate’s or Bachelor’s degree in Information Technology, Computer Science, or a related field preferred (or currently pursuing)
• Customer Service Experience: 1+ year of experience in a customer-facing support role (phone, email, or chat support)
• Strong verbal and written communication skills
• Ability to handle challenging situations with professionalism and patience
• Experience using ticketing systems is a plus

Requirements

• Effective Communication: Ability to clearly explain technical issues
• Active Listening: Understand customer concerns and respond appropriately
• Problem Solving: Identify issues quickly and propose or execute solutions
• Empathy & Patience: Stay professional and calm in challenging situations
• Attention to Detail: Accurately document issues and follow support protocols
• Multi-tasking: Handle multiple tickets or calls efficiently
• Collaboration: Work closely with Support, QA, IT, and programming teams
• Follow-Up Skills: Ensure customer concerns are resolved completely and on time
• Technical Skills: Understanding Basic SQL Knowledge
• Ability to locate, generate, and securely export SQL database backups
• Familiarity with uploading files into internal systems
• Basic understanding of how to restore SQL backups into test or QA environments
• Awareness of software build versions and testing across different environments
• Ability to identify and flag data-related anomalies during testing or backup pulls

Benefits

• Flexible hours between 8am-7pm EST
• Possibility of moving to a full-time position upon graduation if openings are available