About

MINIMUM QUALIFICATIONS

• * Bachelor’s degree in Computer Science, Engineering, a related technical
• field, or equivalent practical experience.

• * 5 years of experience in a customer-facing role working with stakeholders,
• driving customer technical implementations or transformation programs.

• * Experience supporting customers in cloud operations (e.g., launch or capacity
• planning, product release management), technical support, escalation
• management, or IT consulting.

PREFERRED QUALIFICATIONS

• * MBA or Master’s degree in a Management, Technical, or Development field.
• * Experience translating business requirements into technological solutions.

• * Experience in application or workload migration to public cloud providers.

• * Experience collaborating with teams, groups, business units, channel
• partners, systems integrators, and third-party developers to deliver
• solutions.
• * Understanding of IT operations, database systems, networking, IT security,
• application development, service architecture, cloud-native application
• development, hosted services, storage systems, or content delivery networks.

• * Excellent written and verbal communication, presentation, problem-solving,
• and client management skills.

ABOUT THE JOB

• As a Technical Account Manager (TAM), you will help customers successfully adopt
• Google Cloud products. You will lead the adoption of Google Cloud at
• organizations, guiding them through the strategic and technical facets of their
• Google Cloud transformation journey. You will manage the delivery of Cloud
• Consulting engagements to drive customer adoption of Google Cloud services. You
• will regularly engage with various stakeholder groups, including leadership of
• enterprises and a cross-functional and geographically distributed team.

• Google Cloud accelerates every organization’s ability to digitally transform its
• business and industry. We deliver enterprise-grade solutions that leverage
• Google’s cutting-edge technology, and tools that help developers build more
• sustainably. Customers in more than 200 countries and territories turn to Google
• Cloud as their trusted partner to enable growth and solve their most critical
• business problems.

RESPONSIBILITIES

• * Accelerate customer adoption of Google Cloud by leading the implementation
• journey. Provide technical guidance and manage timelines, milestones,
• migration goal and business transformation strategies.

• * Advocate for customer needs in order to overcome adoption blockers and drive
• new feature development. Lead across multiple work streams and teams to
• maintain customer momentum.

• * Develop relationships with stakeholders to understand customer’s business,
• develop strategic roadmaps, and lead quarterly business reviews and executive
• sessions to better understand business and technical needs.

• * Plan for customer events and launches, partnering with support, developers,
• and site reliability developers to ensure customer success, and work with
• customers and support to guide issues/escalations to resolution.

• * Develop best practices and assets based on learnings from customer
• engagements to support initiatives to scale through partners and accelerate
• Google Cloud adoption.