About

• Position Overview

• The Team Lead Customer Service works closely with the Store Manager to
• coordinate the work activities of team members, including training on company,
• client, and store operating policies and programs, as well as day-to-day store
• cashier operations and cash handling. Acts as leader on duty, responding to
• customer and team member concerns in the absence of store manager, opening and
• closing the store, and ensuring all bookstore property and team members are safe
• and secure.

• Responsibilities

• * Leads the work activities of department team members, PT, and Temporary

including

• * Ensures shelves and other displays are stocked, restocked, and maintained
• according to company standards.
• * Ensures markups or markdowns are taken according to company directives.

• * Greets and assists customers with inquiries and purchases, utilizing the cash
• register to process payments and refunds, and resolves escalated customer
• issues.
• * Partners to create and maintain a Hassle Free customer service culture,
• focused on solutions-based selling and an exceptional customer experience.
• * Verifies cashier daily balancing of cash drawers for accuracy while ensuring
• safe cash handling policies and procedures, including cash, checks, and
• credit/debit cards.
• * Coordinates team members' work activities, including training new employees.
• Ensures team members understand and follow Corporate and store policies and
• procedures.
• * Receives and verifies orders and completes store reports.
• * May be a key holder responsible for opening and/or closing the store.
• * Understands and processes website orders, including picking merchandise and
• shipping orders.
• * Maintains neat and clean store and work areas.
• * May assist other team members with completing the work of the department.
• * Performs other duties as assigned.

•  
• Follett Higher Education is a drug-free workplace environment.
•  
• Pay Range
• $12.00-$24.33/hour
• Qualifications
• * 1-3 years of relevant experience
• * Associate's Degree or equivalent preferred.
• * Willingness to work a flexible schedule including evening and weekend hours.
• * Able to consistently walk and stand; able to lift 25-50 pounds; ability to
• move merchandise using proper equipment. 
• * General Computer Skills