✅ A positive environment with guaranteed challenges and fun!

Responsibilities
- Respond to student inquiries in person, by phone, or by email, and refer them to the appropriate resources as needed
- Manage academic platforms (class schedules, exam setup, activity tracking, access management, etc.)
- Process training path requests and coordinate student registrations
- Provide academic follow-up and support to ensure student success across various learning formats (on-site, online, or distance learning)
- Serve as a liaison between students, academic advisors, the administration, and external partners

Qualifications
- Minimum of 1 year of experience in customer service (ideally in a call center setting)
- Strong communication skills in both French and English, spoken and written
- Proficient with Microsoft Office and Windows environment
- Excellent written and verbal communication skills
- Ability to work independently with sound judgment and initiative
- Experience in the education field (an asset)
- Familiarity with CLARA and Omnivox platforms (assets)

Based on an assessment conducted by our client, it has been determined that this position requires candidates to communicate with English-speaking clients and partners located outside of Quebec on a regular basis.

Summary
Apply online today or send your resume to thibault.sanz@randstad.ca with the subject line “Student Services Representative.”

Feel free to share this opportunity with anyone in your network who might be a great fit!

Looking forward to hearing from you!

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.