About

Once Upon A Child Nanaimo is hiring a Store Operations Supervisor to support daily store operations, train staff, and help keep our high-traffic kids’ resale store running smoothly. If you’re organized, reliable, and great at problem-solving, this role is for you.

Why Join Us?

• Consistent hours

• Growth opportunities

• Fun, fast-paced retail environment

• Employee discount

About the Role

The Store Operations Supervisor helps the Store Manager ensure that the store runs efficiently day-to-day. You’ll support team training, complete daily audits, coordinate staff coverage, and maintain high store standards. This is an excellent role for someone who has Supervisor experience.

Key Responsibilities

Retail Operations

• Ensure all store processes and procedures are followed (buying, selling, cash handling, merchandising).
• Lead and supervise store staff, including recruiting, training, and developing team members to ensure high performance and excellent customer service.

• Perform daily operational audits (cleanliness, organization, backroom standards, customer service).

• Maintain consistent store Social media, housekeeping and retail presentation duties.

Training & Onboarding

• Train all new hires on store systems, buying procedures, customer service, and job duties.

• Support ongoing staff development and retraining.

Scheduling & Coverage

• Help manage sick call coverage, shift adjustments, and busy-day staffing needs.

• Assist with working interviews for new applicants.

Supply & Inventory Support

• Complete weekly supply orders (bags, printer rolls, cleaning supplies, hangers, tags).

• Track inventory levels and notify management of shortages.

Reporting

• Complete and submit daily and weekly audit reports.

• Identify issues and ensure corrective actions are completed.

Events & Promotions

• Set up and coordinate in-store events, sales, and seasonal promotions.

• Ensure signage, merchandising, and customer flow are organized.

What We’re Looking For

• 1+ year retail or customer service experience (operations or Supervisor experience is an asset).

• Strong organization and multitasking skills.

• Confidence training others and giving direction.

• Able to work independently and take initiative.

• Reliable, punctual, and detail-oriented.

• Comfortable working mornings, evenings, weekends, and event days.

Job Type: Full-time

Pay: $19.00-$21.00 per hour

Expected hours: 40 – 45 per week

Benefits:

• Store discount

Work Location: In person