About

About the Company

GetBlock is a leading RPC node provider and Web3 infrastructure platform trusted by devs worldwide. Since 2019, we have empowered crypto innovators with instant and reliable access to 75+ blockchains through robust production-ready APIs.

Our team’s deep blockchain expertise and passion for innovation drive us to build the infrastructure layer for the next generation of blockchain applications. At GetBlock, we move fast, think creatively, and deliver high-impact products. Our culture blends technical excellence with entrepreneurial spirit, making us a dynamic force in the Web3 space.

Now, we’re searching for a star Site Reliability Engineering to join our mission.

Responsibilities

• Investigate and resolve incidents related to RPC interfaces (JSON-RPC, REST, gRPC, WebSocket, GraphQL).
• Diagnose performance issues and errors in RPC responses from blockchain nodes.
• Use observability tools such as Grafana, VictoriaMetrics, Loki, Tempo, and Alertmanager to monitor and analyze service behavior.
• Analyze routing, timeouts, and load balancing issues via Envoy Proxy.
• Collaborate with DevOps/SRE teams to escalate and identify root causes of incidents.
• Reproduce and test issues in sandbox environments using Postman or Insomnia.
• Create and maintain troubleshooting playbooks and incident documentation.
• Analyze node availability and performance metrics to help improve overall system stability.
• Provide RCA (Root Cause Analysis) reports with clear action items and follow-ups.
  

Qualifications

• 3+ years in a Tech Support, SRE, or DevOps role (infrastructure ownership not required).
• Strong understanding of API protocols: JSON-RPC, REST, WebSocket, GraphQL, gRPC.
• Experience with monitoring/logging tools: Grafana, Loki, Tempo, VictoriaMetrics.
• Hands-on experience with Envoy Proxy or similar for debugging traffic and routing issues.
• Solid understanding of Linux systems (Ubuntu/Debian) for troubleshooting and debugging.
• Scripting skills in Bash and Python.
• Proficient with API testing tools such as Postman and Insomnia.
• Familiarity with CI/CD workflows (GitLab CI/CD, ArgoCD).
• Experience working with issue tracking and documentation tools (e.g., Jira, Confluence).

Would be a plus

• Experience working with blockchain infrastructure and RPC node services.
• Understanding of how blockchain RPC endpoints are structured and used.
• Knowledge of Kubernetes, Redis, PostgreSQL for effective communication with DevOps teams.
• Experience working in high-SLA production environments.
• Strong communication skills and ability to coordinate with development and DevOps teams.

Why GetBlock?

Be Part of Something Bigger

GetBlock builds infrastructure that makes blockchain faster and more accessible worldwide. Our goal is to lead the RPC solutions segment through innovation, flawless uptime, and a personalized approach to clients. We're growing alongside Web3 and invite you to join us!

Remote by Design

Join a fully distributed, international team working across time zones and continents. We believe great talent lives everywhere, and English is our shared language.

Trust over Control

No trackers, no micromanagement. We hire responsible, self-driven professionals who take ownership and make decisions with confidence.

Flexibility that Fits

We embrace the geographical and cultural diversity of our team, allowing you to choose your holiday days and coordinate your schedule with your manager.

Inclusive corporate culture

Monthly town halls, English-speaking clubs, and other corporate events to stay connected and foster team spirit, despite the distance.

Balanced Workload

We maintain a flexible work schedule with approximately 40 hours per week, based on an 8-hour workday. Hours can be adjusted within your department to suit personal preferences and team needs.

We offer

• Competitive market rate salary with performance-based incentives.
• 20 days of annual leave, plus an additional 12 days off to use for your holidays or personal days.
• Well-being programs to support your health and balance.
• Coworking space compensation for a productive work environment.
• Paid sick leave to ensure you can rest when needed.
• A company that invests in your growth, with personalized roadmaps to guide your professional development.
• An actively growing company with great opportunities for both horizontal and vertical career development.
• Opportunity to shape the initiatives you’re working on and make a real impact.