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Job Description What is the opportunity? To provide consistent levels of technical expertise necessary for the successful implementation, maintenance, and support of collaboration suite of products: MS Teams, Slack, Mural, and vbrick across the Enterprise and all Lines of Business. What will you do? Implement, plan, install, debug, and troubleshoot Applications, systems, software, hardware, and support products. Administration of on-prem infrastructure for the applications and databases. Installing, evaluating, and applying code, software, and application updates; ensuring backup and recovery capabilities. The role of the Platform Owner also requires them to package and test new versions of the desktop application across Windows, Virtual Desktops, and Mac. Support and manage the application, this entails provisioning licenses, addressing incident tickets, and liaising with internal and external stakeholders. Maintain / update Service Now Incident queues to manageable levels. Work with members of the team to drive solutions to open incidents. Implement change management and incident management practices. Responsible for ensuring all incidents that are reported have been responded to. Verify service use cases for quality and validation with the impacted stakeholders. Use business metrics and analytics to gain insight into user activities and to drive continuous service improvement. Build and maintain a repository of reusable documents to support future initiatives, and enhance Toil reduction initiatives, following the enterprise standards. Create knowledge base articles based on new features, also based on feedback from end users. Partner with 3rd party vendors to ensure that the vendor Adheres to RBC standards, Meets the engagement goal and Provides RBC-specific experiences. Escalate and work with vendors to troubleshoot and repair failed systems Management of incoming inquiries from the business relationship teams regarding the current state of services and investigations can be examined and responded to independently. Interaction with Product Owners to create action plans for improvement to services Must-have 5-7 years related experience Expertise of Microsoft Teams Application or collaboration suite of products: Slack, Mural. Collaboration Certification: MS-700 or related. Knowledge of SAAS cloud platforms. Excellent communication skills Nice-to-have Knowledge of Cisco Webex Teams Application suite of products: Chat, Meetings, Events, Softphone Knowledge of Zoom, vbrick application Knowledge of Server and Virtual platforms and environments ITIL v4 or SRE Foundations Experience in a matrix environment, such as a large, publicly-traded corporation Ability to facilitate between and influence key decision-makers Strategic thinker with excellent interpersonal skills to work across functions and businesses What’s in it for you? We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual. A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable Leaders who support your development through coaching and managing opportunities Ability to make a difference and lasting impact Work in a dynamic, collaborative, progressive, and high-performing team Opportunities to do challenging work #TechPJ #LI-Post Job Skills Agile Product Development, Communication, Customer Service, Customer Success, Decision Making, Group Problem Solving, Leadership, Long Term Planning, Teamwork, Time Management Additional Job Details Address: 330 FRONT ST W:TORONTO City: Toronto Country: Canada Work hours/week: 37.5 Employment Type: Full time Platform: TECHNOLOGY AND OPERATIONS Job Type: Regular Pay Type: Salaried Posted Date: 2025-10-04 Application Deadline: 2025-10-09 Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above Inclusion and Equal Opportunity Employment At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all. Join our Talent Community Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you. Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com. Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. Our success comes from the 84,000+ employees who bring our vision, values and strategy to life so we can help our clients thrive and communities prosper. As Canada’s biggest bank, and one of the largest in the world based on market capitalization, we have a diversified business model with a focus on innovation and providing exceptional experiences to more than 16 million clients in Canada, the U.S. and 34 other countries. Learn more at rbc.com.‎ We are proud to support a broad range of community initiatives through donations, community investments and employee volunteer activities. See how at rbc.com/community-social-impact.