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Job Description Summary Location: Field based, Markham, #LI-Remote About the role: The Customer Engagement Specialist is one of the key drivers of our customer interactions and business performance. He builds deep relationships that deliver value to dermatology & allergy clients and autoimmune disease patients to drive sales growth in a compliant and ethical manner. The targeted territory is (Yonge E / Markham / Oshawa) This role reports to the Associate Sales Director. Permanent position Job Description Key Responsibilities: • Develop a strategic launch plan aligned with territorial reality • Participate in value-based conversations (in-person and virtually) to understand critical customer challenges, decision drivers, pain points and opportunities • Deliver memorable, customer-centric experiences beyond clinical differentiation by listening to their needs and understanding their healthcare environment • Leverage available data sources to dynamically create, prioritize and adjust relevant plans for accounts and customer interactions. • Drive competitive sales growth • Collaborate compliantly with cross-functional teams to design and implement solutions that address unmet customer and patient needs • Drive competitive sales growth Essential requirements: • Minimum of 5 to 7 years of sales experience in the Health / Pharmaceutical field • Experience in dermatology and biological products, an asset • Strong business acumen to address threats and maximize opportunities • Demonstrated ability to manage key accounts • Excellentes compétences interpersonnelles, organisationnelles dans un environnement matriciel Desirable requirements: • Experience in product launch • Commercial excellence in implementing tactical plans in a highly competitive environment Skills Desired Account Management, Commercial Excellence, Communication Skills, Compliance, Conflict Management, Cross-Functional Coordination, Customer Insights, Ethics, Healthcare Sector, Influencing Skills, Negotiation Skills, Selling Skills, Technical Skills Improving the lives of people living with disease takes more than innovative science. It takes a focus on the needs of people and a community committed to meeting them. It takes a team of people like you. Working together. Learning together. Thriving together. Discover how you can join us in changing people’s lives. In the context of China Cross-Border Data Transfer (CBDT) policy, if you need to apply for a position in China, please go to the local Recruiting System TaleNov .