*Cultivate and implement effective customer service protocols and operational procedures to maximize department efficiency.
*Strategically lead and mentor service technicians, ensuring a safe work environment and continuous improvement in technical performance.
*Represent the company at trade shows, promotional, and charity events, focusing on customer interaction and relationship building.
*Conduct detailed analysis of service performance metrics and customer feedback to identify areas for immediate and future operational enhancement.
*Handle high-level customer concerns and complex service disputes through expert negotiation and clear communication.

Qualifications
*Proven, extensive experience in a supervisory or managerial capacity within a mechanical service or equipment repair environment.
*Strong mechanical aptitude and the ability to oversee or perform minor maintenance and repair tasks.
*Exceptional communication skills in English are required; proficiency in Spanish is a highly valuable asset.
*Demonstrated leadership qualities with a core focus on team motivation, training, and professional development.
*Proficient analytical capabilities to accurately interpret performance data and inform crucial decision-making processes.
*Excellent negotiation and conflict resolution skills, coupled with a deep commitment to high-level customer service satisfaction.

Summary
If you are a talented Shop Manager ready to lead a technical team and drive client growth in the heavy equipment sector, we encourage you to apply for this exceptional opportunity in the Greater Toronto Area (GTA). This is your chance to make a significant impact through outstanding leadership and service excellence. Apply directly now, and for any questions you may have, please contact Sandy Mann at Sandy.Mann@randstad.ca.

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.