About

Great Canadian Oil Change – Mission Service Center

Service Center Manager (SCM) (Management Trainee Program)

Great Canadian Oil Change in the Fraser Valley Area has embarked on a growth strategy that will deliver our services to the Fraser Valley and beyond. As a Service Center Manager in our Management Trainee Program, you will work alongside an existing Service Center Manager, an Assistant Service Center Manager (ASCM), the Fraser Valley Area Manager and a Director of Operations to deliver results in both team development and financial metrics.

This is a great opportunity for a Red Seal Mechanic/Journeyman Mechanic who wants to transition out of their current day to day job and move into managing and building teams – yet – still be able to work with vehicles.

An ideal candidate for this position – but, not limited to, has over 9,500 hours of mechanical shop experience which is underpinned with experience as a manager, leading and developing teams of ~ 5-10 individuals, not necessarily inclusive to the mechanical industry.

Weekly Hours Worked: Full Time Role 40-45 hours weekly

Pay Scale: Based upon candidate's qualifications and experience

NOTE: Salary contract will be signed after a respective training period has been completed

Bonus Potential: Monthly Manager Bonus, Internal Audit Bonus

Experience Required: Minimum 1 Year Shop Experience & Leadership Experience

GCOC Shop Structure

Within GCOC each shop will have an Assistant Service Center Manager who helps the SCM oversee the day-to-day shop activities. This position reports directly to the Service Center Manager. The Service Center Manager oversees all aspects of the shop day to day activities and reports directly to the Area Manager.

What you’ll do

As a Service Center Manager (Management Trainee Program), you will blend technical and management skills to lead, develop and train others in providing superior customer service. You’ll be on the move, interacting with your team and customers to find the best solutions for their vehicle’s needs while building loyalty. You will play a role in your team members’ success through effective coaching, development and holding technicians accountable for day-to-day performance.

SCM tasks include but are not limited to:

• Responsible for achieving monthly Key Performance Indicators for their respective branch, based upon historical data and future trends in the industry
• Responsible for achieving monthly labor goals, while meeting Revenue and Income performance objectives

Oversee all aspects of the daily Human Resources of the service center employees. This includes but not limited to:

• Recruitment, training, and ongoing development of the team
• Implementing and executing progressive discipline, coaching and performance improvement plans (PIP’s) when needed.
• Become familiar with Environmental, Health & Safety (EH&S) compliance and other policies and procedures.
• Maintain a high level of expectations for employees that are aligned with the company policies and procedures.
• Mentor, lead and train the team to optimize their development

Oversee all aspects of the daily operations of the service centers Sales and Inventory. This includes but not limited to:

• Responsible for inventory management, including creating and receiving orders, store to store transfers, doing DIPS, daily inventory assessments, and monthly inventory counts.
• Labor management which includes adjusting schedules while maintaining effective labor productivity.
• Financial performance of the service center by effectively managing key performance indicators (KPI’s) on a daily and monthly basis. Some KPI’s include car count, bay time, ticket average, and premium percent.
• Help maintain a clean, well-organized service center and facilitate a safe and secure working environment
• Provide superior customer service leadership consistently throughout the shop and organization.

Consistently follow and champion the current Super-Pro program with every customer interaction.

• Deliver a positive experience to each guest with a warm and friendly genuine interaction with the intention to Build trust and win repeat, loyal customers for life.
• Other tasks and responsibilities as assigned

Work remotely = No

Job Types: Full-time, Permanent

Pay: $60,000.00-$65,000.00 per year

Benefits:

• Company events
• Dental care
• Discounted or free food
• Extended health care
• On-site parking
• Paid time off
• Profit sharing
• Store discount

Experience:

• automotive mechanical: 1 year (preferred)
• service advisor: 1 year (preferred)
• Customer Service: 1 year (preferred)

Work Location: In person