About

As a Senior UX Designer this role involves working in a collaborative team environment following member centred design principles to create effective, cohesive and engaging design solutions that meet the needs of varied customers. Reporting to UX Design Lead, we are looking for a Senior UX Designer to join us on a 2 year maximum term basis.     What are we looking for in you?  This role would be ideal for a collaborative and creative individual, who has a natural flair in building and maintaining strong working relationships with key stakeholders. In addition, you will also have:  Collaborate closely with a cross functional team of Product Owners, Business Analysts, Developers, Analytics and other subject matter experts across the business  Understand the member and business context by planning, prioritising, coordinating, and conducting user requirements analysis, stakeholder interviews, opportunity and competitor analysis  Focus on aiming to continuously improve and provide the highest quality products and services which meet the needs and requirements of end users  Excellent communication skills; with the ability to present and discuss technical information to establishes engagement with others and gain understanding  Experience creating deliverables including user journeys, empathy maps, service blueprints, personas, storyboards, scenarios, content inventories, information architectures, interactive prototypes, interaction flows, wireframes, and high-fidelity user interfaces  Ability to work autonomously or within a team to assist with in delivery of a project roadmap  Strong conceptual, information architecture and interface design skills  Advanced knowledge of Human Centred Design principles, design thinking methodology and understanding of various frameworks Fluency with design and prototyping tools such as Figma or other design tools  Exposure or use of tools such as Zeroheight and Storybook is desirable Champion HCD, showcase it’s value and educate others within projects and across the business   What will you be doing?  Working with the UX Lead to assist in the delivery of projects within the Digital stream  Collaborate with various Design and Development teams to assist with building out components and patterns for teams to use within projects  Be involved in promoting User Experience culture across the organisation  Regular engagement of the UX Guild to capture learnings from projects to help share improvements that can be made for future projects and other teams  Guide the member experience design activities for business as usual and strategic projects  Understand the member and business context by planning, prioritising, coordinating, and conducting user requirements analysis, stakeholder interviews, opportunity and competitor analysis  Create and refine member experience strategies and conceptual frameworks; user journeys, empathy maps, service blueprints, touchpoint analysis, personas, storyboards, scenarios, flowcharts, and design prototypes  Conduct workshops with internal clients to define project scope objectives, target audience, marketing and advertising opportunities  Create deliverables including prototypes, conceptual diagrams, site maps, interaction flows, storyboards, page/screen schematics/wire-frames, content inventories, in line with Digital Strategy   What's in it for you?  Working in an environment that is embracing a continuous improvement culture using experimentation to support learning  Being part of empowered, cross-functional agile delivery teams that works with the business to build systems that solve problems  Building digital systems that will shape the future for the RAC and a better WA  Gain RAC Staff Benefits including free Roadside Assistance and 25% discount on your Insurances, Social Club and access Fitness Passport for cheaper gym memberships  Please note: We encourage you to apply as soon as possible, as RAC reserves the right to close this vacancy without notice.  About RAC As an Equal Opportunity Employer, RAC values inclusivity and promotes a workplace that actively seeks to welcome contributions from all people. If you need assistance or adjustments or would like to note which pronouns you use to fully participate in the application or interview process, please contact our Talent Acquisition Team. RAC is a purpose-led member organisation. Established in 1905, RAC has evolved into one of the most trusted organisations in the state, with more than 1.3 million members. At RAC we don’t have shareholders. That means we reinvest our profits for the better of our members and our State. Our Purpose is to be the driving force for a better WA. Our Vision to 2030 is to create a safer, sustainable and connected future for Western Australians. Our Mission is delivering great member services and experiences, whilst inspiring positive community change that makes life better in WA. RAC is an equal opportunity employer. We continue to build an inclusive workplace where we respect and celebrate differences. We encourage applications from diverse groups including Indigenous and Torres Strait Islander people, physical ability, all ages, LGBTQI+ identities, all languages and diverse cultures and backgrounds. For any assistance please contact recruitment@rac.com.au