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Role Description

The Senior Technical Consultant plays a critical role in ensuring the successful delivery of customer implementation projects. Acting as the primary point of contact for professional services engagements, you will lead the planning, execution, and coordination of project activities across internal teams—ensuring delivery meets quality, budget, and timeline expectations.

• Collaborate closely with stakeholders across Product, Engineering, and DevOps to align customer needs with our technical capabilities.
• Deliver exceptional communication and guidance to clients throughout their journey.

Qualifications

• Proven experience in customer-facing project management roles, ideally within the software or technology sector.
• Strong leadership skills with a track record of managing teams and driving cross-functional collaboration.
• Excellent written and verbal communication skills, with confidence in delivering presentations.
• Demonstrated ability to manage multiple customer-facing projects simultaneously, with strong prioritisation skills.
• Experience in planning and coordinating activities across software product and engineering teams.
• Strong stakeholder management abilities, with effective problem-solving and conflict resolution skills.
• Hands-on experience working within an agile delivery framework.
• Ability to operate independently and effectively in a fast-paced environment.
• Comfortable translating technical requirements and acting as a bridge between customer and engineering teams.

Requirements

• Taking ownership of a portfolio of client implementation projects and delivering them successfully.
• Collaborating across Product, Engineering, and DevOps teams to prioritise and plan delivery.
• Providing clear and timely updates on project progress, performance, risks, and costs.
• Acting as a bridge between technical and non-technical stakeholders, ensuring alignment and understanding.
• Capturing and sharing customer feedback to inform and shape the product roadmap.
• Supporting quality assurance processes and continuous delivery improvements.
• Representing the Delivery team in pre-sales discussions, BAU processes, and support-related activities.

Benefits

• Health Benefits: Comprehensive, multi-carrier program for medical, dental and vision benefits.
• Retirement Benefits: 401(k) with match and an Employee Share Purchase Plan.
• Wellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs.
• Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity.
• Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits.
• Health Savings, Health Care, Dependent Care and Commuter Spending Accounts.
• In addition to annual Paid Time Off, we offer up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice.