About

• Deployment & Infrastructure Operations Own and manage cloud infrastructure (and code deployment) processes across all environments. Partner with DevOps to consume CI pipelines and ensure seamless, reliable CD execution. Oversee infrastructure provisioning and environment readiness using IaC and automation tools. Ensure system reliability and compliance through OS patching and server upgrades. Define and manage server and storage backup strategies to meet customer RPO/RTO targets. Ensure visibility into system & application behavior across all customer environments. Build and mentor a high-performing SRE team with a focus on ownership, accountability, and continuous improvement. Collaborate with Engineering, DevOps, DBA and support teams to align reliability goals with product and customer needs. Develop and enforce best practices for incident response, postmortems, and change management. Serve as an escalation point for complex technical issues and customer concerns related to cloud infrastructure and services. 6+ years in SRE, DevOps, or infrastructure engineering roles supporting SaaS environments; 2+ years in leadership capacity. Strong experience with cloud platforms (AWS and Azure), containers (Kubernetes, Docker), and IaC tools (Terraform, CloudFormation). Deep understanding of CI/CD pipelines and deployment orchestration. Hands-on experience with observability platforms and telemetry pipelines. Excellent communication and stakeholder management skills. Experience supporting single-tenant SaaS platform. Familiarity with ITIL or ticket-based deployment workflows. Background in performance tuning and capacity planning.