About

Squadron Energy is Australia’s leading renewable energy company that develops, operates and owns renewable energy assets in Australia. With proven experience and expertise across the project lifecycle, we work with local communities and our customers to lead the transition to Australia’s clean energy future. We are 100% Australian owned and have 1.1 gigawatts (GW) of renewable energy in operation and 900MW under construction. Why work with us? Our goal is to improve the environment for current and future generations by leading Australia’s transition to renewable energy. Our people are driven by their passion to make a meaningful difference in the world, to their families and friends, and to themselves. Though we are united by this common goal, we view the tremendous diversity in our team’s cultural, personal, and professional backgrounds as one of our greatest assets. This sense of camaraderie and cross-disciplinary expertise spurs drive and commitment to the growth of our business. Reporting to the IT Service Desk Lead, the Senior IT Support Specialist is responsible for a number of key functions within the IT Service Delivery function that enable the delivery of a high-quality service to end users. This position is a customer facing role, requires that you establish and manage expectations of the business and engage and drive peers within the IT team, as well as external service providers, to achieve those expectations to the highest possible standards. The Role Reporting to the IT Service Desk Lead, you will: Ensure smooth day-to-day IT operations and service continuity Provide hands-on support for end-user devices and office tech Lead incident, request, change, and problem management processes Support delivery of infrastructure upgrades and cybersecurity initiatives Travel to other sites to support broader Squadron Energy teams Drive continuous improvement and contribute to project success Manage onboarding/offboarding processes and hardware lifecycle Collaborate with vendors and internal stakeholders to meet service expectations What You’ll Bring 3+ years in IT operations and 1+ year in project delivery Strong knowledge of ITIL processes and service desk management Technical expertise in Windows, Microsoft 365, Intune, AD, and AV tech Excellent communication, stakeholder engagement, and problem-solving skills Ability to work in a fast-moving, evolving environment with some ambiguity Experience supporting remote sites and managing multiple priorities Strong vendor management and influencing skills Tech Stack You’ll Work With Windows 10/11, Windows Server Microsoft 365 (SharePoint, Teams, OneDrive) Entra AD, Intune, Exchange Online LAN infrastructure, AV tech, secure printing, workstation setups Qualifications Bachelor’s degree in IT, Computer Science, or related field ITIL framework training preferred To Apply Squadron Energy is committed to fostering a diverse and inclusive workplace. We welcome applicants from all backgrounds and strive to create an environment where everyone feels valued and respected. Aboriginal and Torres Strait Islander people are encouraged to apply. If you want to make a meaningful difference in this world then we encourage you to take the next steps: • Submit your updated resume outling your relevant experience to date. • Attach a cover letter outlining your motivations behind applying for this role. Please Note Appointment to this position will be subject to reference checks, a National Police Check and other applicable background screening if required. Squadron Energy does not accept unsolicited CVs from recruitment agencies. Any unsolicited CVs received will not be considered, and no fees will be paid for such submissions. Our goal is to improve the environment for current and future generations by leading Australia’s transition to renewable energy. Our people are driven by their passion to make a meaningful difference in the world, to their families and friends, and to themselves. Though we are united by this common goal, we view the tremendous diversity in our team’s cultural, personal, and professional backgrounds as one of our greatest assets. This sense of camaraderie and cross-disciplinary expertise spurs drive and commitment to the growth of our business.