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Job Description What is the opportunity? Reporting to the Manager, Investigations, Reconciliations Services, this position is responsible for providing exceptional customer service in the capacity of a senior investigations officer, and is a key contact as an escalation and information resources to the Nostro investigations team, to ensure timely resolution of investigations, loss prevention and risk mitigation. What will you do? Apply solid knowledges and good judgement in investigations and compensations of Nostro accounts, trade settlement transactions, to investigate and resolve designated items. Effectively communicate with internal and external stakeholders in the handling and resolution of inquiries and discrepancies and deliver high quality, timely services. As subject matter expert of the Nostro investigations team, manage complex cases and provide assistance and guidance to peer team members under prescribed guidelines, ensuring department goals are met by the team. Identify, mitigate and escalate queries that represent a potential loss to the bank. Ensure that management is kept informed of potential risks/losses. Identify process of improving, streamlining opportunities and report to management timely. Support the process of procedures creating, updating and maintaining. What you need to succeed? Must-have University degree or College Diploma preferably in business, finance, accounting related fields. Solid understanding of Capital Markets treasury operations, trade activities and settlement process. Good knowledge of international banking procedures, Payment SWIFT messaging process and requirements. Strong organizational, analytical, time management and problem solving skills. Excellent written and verbal communication skills. Comfortable using various technology applications and systems. Ability to work well under pressure, in a fast-paced environment. Teamwork and collaboration. Nice-to-have Good knowledge of RBC Capital Markets systems such as INTELLITRACS, INTELLIMATCH, BESS, RIMMS, StorQM, PeopleSoft. Proven experiences and abilities in leading and coaching a team. French language proficiency What’s in it for you? We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual. A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation Leaders who support your development through coaching and managing opportunities Work in a dynamic, collaborative, progressive, and high-performing team Opportunities to do challenging work Flexible work/life balance options Job Skills Adaptability, Adapt Quickly, Always Learn, Analytical Thinking, Capital Markets, Communication, Critical Thinking, Cross-Team Collaboration, Customer Service, Decision Making, Detail-Oriented, Interpersonal Relationship Management, Leadership, Operational Delivery, Oral Communications, Problem Solving, Process Improvements, Relationship Building, Teamwork, Time Management Additional Job Details Address: RBC CENTRE, 155 WELLINGTON ST W:TORONTO City: Toronto Country: Canada Work hours/week: 37.5 Employment Type: Full time Platform: CAPITAL MARKETS Job Type: Regular Pay Type: Salaried Posted Date: 2025-10-27 Application Deadline: 2025-11-07 Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above Inclusion and Equal Opportunity Employment At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all. Join our Talent Community Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you. Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com. Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. Our success comes from the 84,000+ employees who bring our vision, values and strategy to life so we can help our clients thrive and communities prosper. As Canada’s biggest bank, and one of the largest in the world based on market capitalization, we have a diversified business model with a focus on innovation and providing exceptional experiences to more than 16 million clients in Canada, the U.S. and 34 other countries. Learn more at rbc.com.‎ We are proud to support a broad range of community initiatives through donations, community investments and employee volunteer activities. See how at rbc.com/community-social-impact.