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Senior Business Systems Analyst, Service Delivery Vernon, BC Role Description The Senior Business Systems Analyst (BSA) ensures that Kal Tire’s Information Services (IS) Service Desk operates efficiently and effectively. This is achieved through continuous improvement of Service Desk processes, documentation, reporting, and project management, with a focus on building and evolving self-service capabilities for team members. In addition to supporting day-to-day Service Desk operations, the Senio…