• Conduct user research and develop personas to understand user needs, and create journey maps to improve service delivery and customer experience.

• Analyze user requirements and coordinate with stakeholders to generate prototypes for user consultation. Translate business needs into detailed functional specifications and user stories.

• Collaborate with technical teams to manage incidents, triage issues, and ensure prompt resolution while keeping stakeholders informed of progress.

• Consult with clients on changes/modifications, recommend system enhancements, and assist in the development of training plans.

• Prepare system documentation, user manuals, and other relevant materials to support system implementation and maintenance.

• Assist in planning application development activities, providing direction and support to ensure that deliverables meet business and technical standards.



Qualifications
Must Haves:

• Experience with Agile project methodology leveraging Jira and/or DevOps
• Experience transposing requirements into coherent user stories
• Strong communications, consultations and interpersonal skills to determine client needs
• Experience working with the business users, IT development teams and external vendors
• Strong business relationship skills as cross-functional collaboration is highly desired.
• Experience related to cyber security projects within large organizations.


Nice to Have:

• Prior experience with Public / OPS organizations.

General Skills:

· Technical Knowledge & Expertise:

o Strong background in systems analysis, requirements definition, prototyping, and feasibility studies.

o Knowledge of SDLC methodologies, COTS tools, and web-based technologies.

o Experience with systems integration and data-mining/reporting-based tools.

· Analytical & Problem-Solving Skills:

o Ability to gather and analyze complex business problems, assess options, and recommend optimal solutions.

o Experience in evaluating system designs and their impact on service delivery.

· Leadership & Collaboration:

o Ability to collaborate with cross-functional teams, providing direction to ensure that business needs are met within agile development frameworks.

o Provide leadership in guiding stakeholders and junior team members in translating business requirements into actionable tasks.

· Communication & Interpersonal Skills:

o Excellent communication skills for liaising with stakeholders, gathering requirements, and explaining technical details to non-technical users.

o Ability to prepare comprehensive documentation, business cases, and training materials.



Summary
If you are interested in the Senior Business Analyst role in North York, please apply online at www.randstad.ca. Qualified candidates will be contacted.


Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.