Responsibilities
The Senior Business Analyst will be responsible for:

- Documenting, supporting, and managing ongoing business and product requirements. Performing in-depth business and client requirement analysis to support product development, operational, and deployment projects.

- Performing gap analysis and building business flows of current and future states. Developing and maintaining system documentation, user guides, process maps, and operational procedures. Identifying improvements by leveraging and simplifying processes (minimizing touchpoints).

- Providing guidance, support, and subject matter expertise on the Patient Access application. Coordinating and facilitating user sessions and group meetings (with clear agendas, minutes, and follow-up).

- Providing business and technical content in the assembly of business test plans. Facilitating and supporting business and clinical participation in the execution of test plans (UAT).

- Documenting and managing the ongoing product requirements and release queue. Supporting new integrations, onboarding of 3rd party applications, and providing ongoing support for product and policy inquiries.

- Identifying and addressing potential challenges or roadblocks promptly. Ensuring action items are identified, tracked, reported on, and resolved in a timely manner.

- Partnering with Subject Matter Experts (SMEs) to understand, elicit, and assess requirements. Prioritizing responsibilities independently and assisting with changes led by the Product Manager and other team members.

Qualifications
Must-Have Experience:
- 7+ years of experience as a Senior Business Analyst.

- 7+ years of experience with requirements elicitation and analysis techniques, developing use case documentation, business requirements, and business test plans.

- 7+ years experience with a wide range of process mapping techniques, documentation tooling (such as Jira, Confluence Wiki), and IT Service Management (ITSM) practices and applications (such as Remedy/Helix).

- 7+ years Strong business acumen and understanding of architecture, systems, APIs, and databases.

- 7+ years Knowledge of project delivery practices such as Software Development Life Cycle (SDLC), Agile, and/or SCRUM.

- 7+ years experience supporting implementation and business support for customer-facing web or mobile applications.

Desired Skills (Assets):
- Identity and Access Management experience.

- Facilitation, Negotiation, and Consensus building skills.

- Experience with Public Sector organizations.

- Bachelor’s degree in Business, Engineering, Computer Science, or related discipline.

Summary
If you're interested in the Senior Business Analyst role based in Toronto, we encourage you to apply online at www.randstad.ca. Only qualified candidates will be contacted for the next steps. We look forward to hearing from you!

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.