● Ensure timely outreach to customers ahead of renewal or review cycles.
● Assist with follow-up and tracking of customer interactions to ensure high satisfaction
and engagement.

3. Prospect Engagement Support
● Coordinate and schedule follow-up meetings between sales team members and
prospects post-demo or discovery call.
● Maintain scheduling efficiency to reduce time-to-follow-up and improve prospect
conversion rates.
● Track all meeting activity in Zoho and ensure follow-ups are logged and assigned
correctly.
● Ensure follow-ups happen

4. Sales Team Support
● Assist with preparation of customer review materials, including pulling reports or
summaries from Zoho.
● Maintain accurate sales documentation and assist with internal communication regarding
meeting status and customer needs.
● Support onboarding of new sales team members on Zoho usage and sales operations
procedures.

Qualifications
● 2+ years of experience in a Sales Operations, Sales Support, or CRM-focused role.
● Understanding of how CRM’s work (we use Zoho).
● Exceptional attention to detail and organizational skills.
● Strong written and verbal communication skills.
● Ability to manage multiple priorities and deadlines.
● Experience working cross-functionally with Sales, Customer Success, and Technical
teams.
● Comfortable working in a fast-paced, remote-first environment.

Nice to Have
● Experience with scheduling tools (e.g., Calendly, Google Calendar, etc.)
● Familiarity with SaaS or image processing industries
● Experience creating CRM reports and dashboards

What We Offer
● Competitive salary and benefits
● Flexible remote work environment
● A supportive and collaborative team culture
● Opportunity to work with cutting-edge AI imaging technology

Advantages
Position Overview
The Sales Operations Spe.cialist plays a critical role in ensuring the efficiency and
effectiveness of our sales process. This role will support the sales and customer success teams
by maintaining clean and accurate data in Zoho CRM, scheduling key meetings with clients and
prospects, and providing operational support for ongoing customer relationships


Responsibilities


Key Responsibilities
1. CRM Management & Data Accuracy (Zoho)
● Maintain and audit Zoho CRM to ensure data integrity across leads, contacts, accounts,
and deals.
● Proactively identify and correct data inconsistencies or outdated information.
● Support implementation of automation workflows and reporting dashboards.
● Collaborate with sales and marketing to ensure CRM reflects accurate sales pipeline
stages and activities.

2. Customer Support & Coordination
● Schedule all meetings (annual customer review meetings and day to day) with
customers in collaboration with the Solution Architects team .
● Ensure timely outreach to customers ahead of renewal or review cycles.
● Assist with follow-up and tracking of customer interactions to ensure high satisfaction
and engagement.

3. Prospect Engagement Support
● Coordinate and schedule follow-up meetings between sales team members and
prospects post-demo or discovery call.
● Maintain scheduling efficiency to reduce time-to-follow-up and improve prospect
conversion rates.
● Track all meeting activity in Zoho and ensure follow-ups are logged and assigned
correctly.
● Ensure follow-ups happen

4. Sales Team Support
● Assist with preparation of customer review materials, including pulling reports or
summaries from Zoho.
● Maintain accurate sales documentation and assist with internal communication regarding
meeting status and customer needs.
● Support onboarding of new sales team members on Zoho usage and sales operations
procedures.

Qualifications
Qualifications
● 2+ years of experience in a Sales Operations, Sales Support, or CRM-focused role.
● Understanding of how CRM’s work (we use Zoho).
● Exceptional attention to detail and organizational skills.
● Strong written and verbal communication skills.
● Ability to manage multiple priorities and deadlines.
● Experience working cross-functionally with Sales, Customer Success, and Technical
teams.
● Comfortable working in a fast-paced, remote-first environment.
Nice to Have
● Experience with scheduling tools (e.g., Calendly, Google Calendar, etc.)
● Familiarity with SaaS or image processing industries
● Experience creating CRM reports and dashboards

Summary
What We Offer
● Competitive salary and benefits
● Flexible remote work environment
● A supportive and collaborative team culture
● Opportunity to work with cutting-edge AI imaging technology

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.