About

• Technical Expertise
• 8+ years of experience in application/solution architecture with a strong focus on enterprise SaaS and digital modernization.
• Experience architecting workflow automation, document/records management, and case management solutions in SaaS environments.
• Experience designing hybrid integration architectures using Azure / Entra ID and secure access models.
• Strong experience designing integrations using APIs, webhooks, middleware, and iPaaS platforms.
• Experience designing and implementing solutions using OpenText and familiarity with ServiceNow.
• Proven ability to design scalable, modular solutions using configuration over customization.
• Strong understanding of security, privacy, retention, and compliance in public sector environments.
• Comfortable operating at both strategic and technical depth.

• Additional Technical Lead Experience
• Experience acting as a technical lead for digital products or SaaS platforms.
• Experience reviewing application code and front-end architectures (React preferred).
• Experience working with vendors and outsourced development teams.
• Experience supporting CI/CD pipelines and DevOps practices.

• Key Responsibilities
• Application Architecture & Solution Design
• Lead architecture of secure, scalable SaaS solutions including OpenText, ServiceNow and other enterprise applications.
• Define integration patterns across SaaS, legacy systems, cloud, and enterprise data platforms.
• Translate business needs into modular solution designs.
• Produce architecture artifacts including reference models and data flows.

• Digital Experience Platform & Technical Leadership

The Senior Applications Architect will act as the technical lead for Supply Ontario’s Digital Experience Platform, including

• SupplyOntario.ca
• VOR Access & Vendor Reporting
• Account and User Management
• Future digital services

Responsibilities include

• Provide technical leadership for the DxP architecture and codebase.
• Conduct architecture and code reviews to ensure quality, security, and maintainability.
• Define coding standards, architectural patterns, and development best practices.
• Guide implementation of the Supply Ontario Design System in React applications.
• Ensure consistency across front-end and full-stack implementations.
• Provide technical oversight of vendor delivery teams.
• Support DevOps practices, CI/CD pipelines, and release governance.
• Act as the bridge between Enterprise Architecture and delivery teams.

• Enterprise Governance & Standards
• Establish governance and configuration standards for SaaS platforms.
• Ensure alignment with OPS directives, privacy, and data policies.
• Support business cases, procurements, and vendor evaluations.
• Contribute to enterprise architecture roadmaps.

• Stakeholder Leadership & Discovery
• Lead discovery and architecture workshops.
• Translate complex technical concepts for executives and business partners.
• Build alignment across architecture, product, and vendor teams.

• Delivery & Implementation Support
• Provide hands-on technical leadership during delivery.
• Guide sprint planning, backlog refinement, and solution validation.
• Support cloud integration and release management.

• Additional Technical Leadership
• Conduct architecture and code reviews for vendor and internal teams.
• Provide oversight of pull requests, branching strategies, and release practices.
• Establish quality gates and definition of done.
• Support troubleshooting of complex technical issues.
• Mentor developers and provide technical guidance.

• Desirable Skills
• Certification in ServiceNow System Administration / Implementation Specialist and/or OpenText ECM platforms.
• Familiarity with ITIL, BPMN, or process mapping techniques for workflow design.
• Experience integrating ServiceNow or OpenText with ERP systems, procurement tools, or custom-built applications.
• Knowledge of Ontario Government I&IT directives.
• Experience designing solutions that incorporate digital signatures, audit logging, and secure document exchange.
• Awareness of emerging trends in enterprise SaaS adoption, low-code/no-code platforms, and intelligent automation.

Core Competencies

• Strong analytical and problem-solving skills; ability to translate business needs into actionable solution architecture.
• Clear communicator with the ability to engage and influence executive, business, and technical stakeholders.
• Collaborative and pragmatic, with a delivery-focused mindset and a strong understanding of real-world platform limitations.
• Able to work across multiple domains and technologies, bringing structure to complexity.
• Strategic thinker with a strong sense of architecture governance and solution lifecycle management.
• Self-directed and resourceful—comfortable owning entire solution areas without extensive oversight.
• Balance of diplomacy and directness—can push back constructively when needed while maintaining relationships.

Education

• Bachelor's degree in Computer Science, Information Systems, Engineering, or a related field is required.
• Certifications such as ServiceNow Architect, TOGAF, PMP, ITIL, or OpenText ECM Specialist are considered strong assets.

• Requirements

Deliverables

• Solution Architecture Blueprints – Target and transitional states for ServiceNow, OpenText, and SaaS-based applications.
• Integration Designs – Logical and physical models of system-to-system interfaces across SaaS, legacy, and cloud.
• Workflow & Automation Models – Visual representations and configurations for business processes.
• Security and Access Models – IAM strategies using Azure AD, RBAC, and platform-native controls.
• Governance Artifacts – Configuration standards, permission matrices, metadata schemas, and compliance documentation.
• Architecture Decision Records (ADRs) – Documented rationale for key design and technology choices.
• Technology Evaluation Reports – Comparative analyses of SaaS platforms, licensing models, and vendor solutions.
• Implementation Support Artifacts – Sprint inputs, backlog clarifications, platform configurations, and QA checklists.

Must Haves

• 8+ years of experience in application/solution architecture with a strong focus on enterprise SaaS and digital modernization.
• Experience architecting workflow automation, document/records management, and case management solutions in SaaS environments.
• Experience designing hybrid integration architectures using Azure / Entra ID and secure access models.
• Strong experience designing integrations using APIs, webhooks, middleware, and iPaaS platforms.
• Experience designing and implementing solutions using OpenText and familiarity with ServiceNow.