About

• What You’ll Be Doing
• Greet and assist customers, providing furniture and design consultation as needed.
• Build rapport with potential customers based on our brand value of customer obsession.
• Manage customer needs and resolve any issues in a timely and professional manner.
• Ensure that the visual merchandising of the store, including displays, layouts, and overall design are well maintained and align with the intended aesthetic vision.
• Ensure that the store is up to Cozey Standards in terms of cleanliness, organization, and being well-maintained at all times.
• Familiarize yourself with our products thoroughly, understanding the features, benefits, and unique selling points of each item.
• Participate in ongoing training sessions to stay updated on new products, sales techniques, and company policies.
• Work as a team to achieve sales and KPI goals.
• Collect customer information, create draft orders, and ensure customer follow-ups are done promptly.
• Take ownership of store opening and closing routines, making sure everything runs smoothly and securely from start to finish.
• Step in as the point of contact when management isn’t on site, supporting the team and ensuring the customer experience stays seamless.
• Contribute to daily store operations by upholding Cozey standards, coaching new teammates, and spotting opportunities to make things even better.
• What We’re Looking For
• 1–2 years of experience in retail sales or customer service.
• Excellent customer service skills with a friendly and approachable demeanor.
• Strong communication skills, both verbal and written.
• Ability to work in a fast-paced environment and adapt to changing priorities.
• Attention to detail and ability to maintain a well-organized and clean work environment.
• Flexible availability, including evenings, weekends, and holidays.
• Ready for some heavy lifting (up to 50 lbs) when reorganizing the store and ability to stand for multiple hours at a time.
• Experience and/or interest in furniture, home décor, or lifestyle retail is an asset.
• What We Offer
• Competitive salary dependent upon experience & quarterly bonus
• Generous paid time off.
• Dynamic and inclusive work culture.
• Opportunity to rapidly expand your career with a fast-growing start-up.
• If you're ready to join us on our mission to build the best customer experience in furniture and help create a world where everyone can feel at home, we'd love to speak with you!