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Education: College, CEGEP or other non-university certificate or diploma from a program of 3 months to less than 1 year. Tasks: Plan and organize daily operations. Determine type of services to be offered and implement operational procedures. Conduct performance reviews. Cost products and services. Organize and maintain inventory. Ensure health and safety regulations are followed. Address customers' complaints or concerns. Provide customer service. Government programs: Recognized employer. Experience: 1 year to less than 2 years.