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Education: College, CEGEP or other non-university certificate or diploma from a program of 3 months to less than 1 year. Tasks: Monitor revenues to determine labour cost . Plan and organize daily operations. Recruit staff. Set staff work schedules. Determine type of services to be offered and implement operational procedures. Conduct performance reviews. Cost products and services. Organize and maintain inventory. Ensure health and safety regulations are followed. Address customers' complaints or concerns. Provide customer service. Plan, organize, direct, control and evaluate daily operations. Experience: 1 year to less than 2 years.