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Education: College/CEGEP. Tasks: Monitor staff performance . Recruit staff. Set staff work schedules. Supervise staff. Train staff. Determine type of services to be offered and implement operational procedures. Conduct performance reviews. Address customers' complaints or concerns. Plan budgets and monitor revenues and expenses. Plan, organize, direct, control and evaluate daily operations. Work conditions and physical capabilities: Fast-paced environment. Repetitive tasks. Experience: 1 year to less than 2 years.