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Education: College, CEGEP or other non-university certificate or diploma from a program of 3 months to less than 1 year. Tasks: Monitor revenues to determine labour cost . Recruit staff. Set staff work schedules. Determine type of services to be offered and implement operational procedures. Conduct performance reviews. Cost products and services. Organize and maintain inventory. Ensure health and safety regulations are followed. Address customers' complaints or concerns. Provide customer service. Plan, organize, direct, control and evaluate daily operations. Government programs: Recognized employer. Experience: 1 year to less than 2 years. Health benefits: Dental plan. Health care plan. Vision care benefits. Financial benefits: Life insurance.