or send your resume to jessica.yelozbek@randstad.ca with the subject line "Remote CSR / Loyalty Program."


Advantages
Why You’ll Love This Role

- Work-Life Balance: Enjoy the flexibility of a 100% remote role with no office days.
- Comprehensive Benefits: Upon achieving permanent status, receive 100% employer-paid health care, an EAP, a pension plan, paid holidays (including your birthday!), vacation, and additional care days.
- Career Growth: This contract is designed to lead to a permanent offer with enhanced benefits, an attractive bonus structure, and amazing career opportunities for promotion and training.
- Competitive Pay & Bonuses: Start at $20/hour with a potential increase after 6 months based on performance. Earn additional rewards through a bonus program based on quality and call handling.
- Recognition Program: Earn points to exchange for gift cards or credits.
- Training & Development: Receive 3 weeks of dedicated training to set you up for success.

Responsibilities
What You'll Do

- Assist customers across Canada with loyalty program redemptions, order status inquiries, fraud concerns, and account updates.
- Provide site navigation support and answer general account questions.
- Process transactions and ensure accurate documentation of all interactions.
- Deliver exceptional customer service with a professional and friendly approach.
- Collaborate with team members and supervisors to enhance service quality.
- Apply feedback to continuously improve performance.
- Communicate effectively in both English and French to support a bilingual customer base.

Qualifications
What You Need to Succeed:

- Bilingual (English & French): Fluent in both languages, with strong verbal and written communication skills (ESSENTIAL).
- Customer Service Experience: Minimum of 2.5 years of on-phone customer service/call center experience (REQUIRED).
- Loyalty program experience is a bonus.
- Stable Work History: A stable resume with a record of successful, long-term work. (Required )
- Tech-Savvy: Comfortable using Outlook, Teams, Excel, and CRM/call center software.
- Strong Problem-Solving Skills: Ability to adapt and provide solutions to customer needs.
- Positive & Professional Attitude: Maintain a friendly tone and handle calls with empathy and patience.
- Open to Feedback & Growth: Willingness to learn and apply coaching for continuous improvement.
- Internet Connection: A wired internet connection is required (WiFi is not encouraged).

NOTE : Successful candidates need to clear the Criminal and Credit check during onboarding !

Summary
Ready to join a team where your communication skills and customer service expertise make a real impact? This is a unique opportunity to grow your career with a leading loyalty program, all while enjoying the freedom and flexibility of a fully remote role. If you are a dedicated, bilingual professional with a stable work history and at least 2.5 years of contact center experience, don't wait—apply today!

WE NEED INDIVIDUALS with :

- bilingual agents fluent in English and French
- with a STABLE work history
- at least 2.5 years of on-phone customer service experience / call center experience


Position: REMOTE Bilingual Customer Service Representative – Loyalty Program
Type: Contract with the possibility of a Permanent Role
Operation : Monday-Friday (8 AM – 10 PM ET) and Saturday (8 AM – 7 PM ET).
Talents needs be fully available for any 5 days-8 hours schedule given during operation hours (non-negotiable )
Rotational shifts are provided 6 months in advance.
Location: 100% Remote, Canada-wide
Salary: $20/hour

To apply, please use the provided posting link to upload your updated resume,
or send your resume to jessica.yelozbek@randstad.ca with the subject line "Remote CSR / Loyalty Program."

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.