Valuable Experience: Gain experience in high-volume customer service and non-profit donor support.

Short-Term Commitment: Perfect for students, freelancers, or anyone looking for a temporary gig with a clear end date (1.5 months).

Responsibilities
As a key representative, your responsibilities will include:

Answering all incoming calls and performing outgoing calls professionally and courteously.

Providing exceptional customer service to all callers regarding their donations and inquiries.

Accurately documenting all customer interactions using the tools provided by the client.

Handling essential donor account updates, including address changes and mail removal requests.


Managing and resolving escalated calls with patience and problem-solving skills.



Qualifications
Adhering to the scheduled shifts within the 7:00 AM – 8:00 PM CST window.

Fluent, professional, and clear English communication skills (written and spoken) — this is an English-only role.

Proven experience in a customer service, call center, or client-facing role is highly preferred.

Can multitask and work independently.

Have a positive attitude and a strong work ethic.

Are comfortable with computer tools (Windows, Microsoft Office) and are a quick learner.

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Technical Requirements for Remote Work:

Computer: A PC (Windows 10). Apple products, Chromebooks, and tablets are not compatible.

Internet Connection: A high-speed wired connection (Ethernet cable).

Audio/Video Equipment: A headset with a USB connection and a webcam.

Workspace: A quiet, distraction-free area.

Summary
Ready to Get Started?
If this role sounds like the perfect fit for you, don't wait—apply today! Our team is ready to help you find your next professional challenge.

To apply, please send your resume to brittany.thomas@randstad.ca with the subject line "Remote Donor Support Specialist (Major Non-Profit Campaign)" or apply directly on our website at www.randstad.ca.

Location: Work from home
Job Title: Remote Donor Support Specialist (Major Non-Profit Campaign)



Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.