About

Job Title: Remote Customer Inbound Agent

Job Type: Full-Time | Remote (Work from Home)

Job Summary:

We are looking for dedicated and customer-focused individuals to join our team as Remote Customer Inbound Agents. In this entry-level position, you will be the first point of contact for customers, providing support and resolving inquiries via phone, email, or chat. This is a remote role suitable for individuals with a passion for helping others and excellent communication skills.

Responsibilities:

• Answer incoming customer calls, emails, or chats in a professional manner
• Assist customers with product information, order tracking, billing inquiries, and general questions
• Resolve customer issues by identifying the problem and determining the best solution
• Document all customer interactions using the company CRM system
• Escalate complex issues to the appropriate department
• Meet or exceed individual and team performance metrics

Qualifications:

• High school diploma or equivalent
• Excellent verbal and written communication skills
• Basic computer literacy (email, typing, navigating online tools)
• Ability to work independently in a remote setting
• Previous customer service experience is a plus, but not required
• A quiet, distraction-free workspace and reliable internet connection

Compensation and Benefits:

• Competitive Pay (depending on experience)
• Flexible scheduling
• Paid training provided
• Opportunities for advancement within the company
• Remote work from anywhere in the U.S.

Job Type: Full-time

Pay: $44,832.01 - $73,991.24 per year

Benefits:

• Dental insurance
• Flexible schedule
• Health insurance
• Vision insurance
• Work from home

Shift:

• 8 hour shift
• Day shift

Work Location: Remote