About

COMPANY OVERVIEW: At Anana Properties, we manage vacation and rental homes with a commitment to exceptional guest experiences and owner satisfaction. Our mission is to deliver seamless property management through strong teamwork, clear communication, and consistent quality. We pride ourselves on high standards, quick problem-solving, and creating a positive impact for both our guests and our property owners. POSITION SUMMARY: The Remote Cleaning Operations Manager leads the cleaning work for all properties. They make sure homes are clean and ready for guests on time. This job is important to give guests a great stay and keep a good business reputation. CORE RESPONSIBILITIES: 1. Manage Cleaning Work - Plan and check all cleaning tasks to make sure homes are clean and ready. 2. Keep Things Organized and Consistent - Follow strong cleaning rules and make sure every home is cleaned the same way. 3. Plan Schedules and Manage Supplies - Plan cleaning times well and manage cleaning supplies so nothing runs out. KEY RESPONSIBILITIES 1. Cleaning Work Management Schedules -Create cleaning schedules based on when guests leave and arrive. -Work with the property team to finish cleaning on time, even when it’s busy. -Give cleaning jobs to the right people. -Cleaning Rules -Use cleaning checklists for each room (bedroom, kitchen, etc). -Make sure deep cleaning is done when needed. Supervision -Check cleaners’ work and give feedback. -Do surprise inspections to make sure cleaning is done well. 2. Quality Checks Inspections -Check homes before guests arrive to make sure everything is clean. -Report any problems (broken items, missing things) to the Property Manager. Guest Reviews -Read guest reviews about cleanliness. Fix repeated problems. -Retrain staff if needed to improve results. 3. Supplies Inventory -Keep track of cleaning items (soap, toilet paper, towels). -Make sure homes have all guest items before check-in. -Order more supplies before running out. Linen Control -Wash and track bed sheets and towels. -Replace old or damaged linens. 4. Team and Training Staff Management -Hire, train, and manage cleaners. -Have backup cleaners for busy times. Training and Feedback -Teach how to clean properly and use tools. -Give feedback and reward great work. 5. Communication With Other Teams -Work closely with Property Managers to plan cleaning. -Tell the Maintenance team about broken things. With Guests -Help answer guest questions about cleaning. -Handle guest complaints quickly. 6. Improve Work and Save Costs -Find ways to clean faster without losing quality. -Use apps to help manage work. -Watch costs and find cheaper supply options. 7. Health and Safety -Teach cleaners how to safely use cleaning products. -Make sure they use gloves or masks when needed. -Follow rules for cleanliness, especially during health issues like COVID-19. SKILLS NEEDED -Organized: Good at planning and managing people and schedules. -Detail-Oriented: Always make sure things are clean and nothing is missed. -Leadership: Can lead and teach a team. -Problem-Solving: Can fix cleaning problems fast. -Communication: Can explain clearly to the team and others. -Tech Skills: Can use cleaning or booking tools/apps. Cost Management: Can track and reduce costs KEY METRICS: -Cleanliness Scores: Guest reviews about cleanliness. -Profit: Keep cleaning costs low but quality high. -Complaint Time: Time it takes to fix guest issues. -Team Performance: How well the team follows the cleaning rules.