Responsibilities
-Provide accurate responses to existing and new members while maintaining the highest level of customer service
-Effectively troubleshoot/resolve telephone/email inquiries using various systems and tools in a timely fashion.
- Must be available to work between the hours of 8am-8pm EST


Qualifications
- Strong English communication skills
- Must be able to pass The Federal Government's Enhanced Security Screening
- Must have Strong Computer skills, using multiple screens and systems at the same time. ( Multitasking )
- Strong Problem Solving skills
- Customer Service experience or Call Center Experience Required
- Able to work under pressure
- High School Diploma Required

Summary
If you're eager to start a career that promises both personal satisfaction and professional growth, this role is ideal for you!

Only those selected for interviews will be contacted. Thank you for your interest in this position!

To express your interest for this position, please email your to nandhana.premkumar@randstad.ca with the subject line "Bilingual CSR Role - Insurance Company"

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.