About

• About Us
• We are an established Canadian facility, maintenance company. We provide a variety of services to large retail and commercial businesses nationally.
• We have a competitive compensation & benefits plan including health, dental and vision, and a pension plan after 1 year.
• Job Summary (Subcontractors are referred as Partners in this posting)
• The Regional Partner/Learning Manager will report to Head of Partner Relations,
• Learning & Strategic Program Delivery.
• The key function of this role is to focus on Partners/Employees experience after
• they have been recruited into United by our recruitment department. This includes
• onboarding new Partners/Employees effectively and continue to manage their
• ongoing performance and development to enhance the Partner/Employee skillsets,
• performance, and experience.
• This includes Partners/Employees for all services within that region including
• Specials/Ad hoc services.
• This role will focus on collaboration with various departments and stakeholders to
• ensure that our Partners/Employees needs are being met as per expectations and
• ultimately meeting and exceeding Customer expectations.
• Duties and Responsibilities
• • To increase United’s Brand awareness within Partner community to enable United
• to become the company of first choice for Partners.
• • Execution of United Services Group’s Vision, Mission, Values and Strategic plans,
• which includes Partner Success framework and all Strategic Initiatives
• implementation & adoption within region.
• • Empower our Partners/Employees and create and sustain a culture of fairness
• and respect.
• • Enhance the United Customer experience by increasing retention of
• Partners/Employees within locations.
• • Responsible for Store Onboarding of New Partners/Employees for new Start-Ups.
• • Responsible for managing ongoing performance and skills development to
• enhance the existing Partner/Employee skillsets, performance, and experience.
• • Develop Partners competency to manage their business(s) (includes labor
• performance, material, equipment efficiently and effectively.
• • Customize action & learning plans based on KPI analytics.
• • Implement regional random audits based on KPI analytics & customer issues.
• • Calibration Walks with Customers, Account Management, Partners/Employees/
• Cleaning staff.
• • Be the primary support for all Partner/Employee related issues and manage the
• Issues Escalation process.
• • Trigger Partner Change Over (PCO) with Partner & L&D Administrator to meet
• process requirements.
• • Grow the United Campus regionally, resulting in growing new Partner leads &
• becoming industry choice for Janitorial learning and development.
• • Lead/Implement Regional Partner Meetings/collaboration with key stakeholders.
• • Implementation of Recognition & Rewards Program.
• • Collaborate with Marketing to enhance regional Social Media presence.
• • Support regional recruitment plan and acquisition of leads /w recruitment
• department.
• • Attending legal “Discoveries” on behalf of United, if required.
• • Develop and implement departmental SOPs to create consistency.
• • Ensure overall compliance of guidelines, policy & procedures with
• Partners/Employees and Cleaners.
• • Ensure ongoing data integrity pertaining to Partners within Salesforce.
• Technology & Assets
• • Responsible for managing business using United technologies provided (e.g.
• Salesforce & Microsoft Programs). Responsible for asset management.

Additional Responsibilities

• • Perform all daily functions in alignment with company mission, vision, and
• values.
• • Work in compliance with Health & Safety policies and legislation and take every
• reasonable precaution to protect the health and safety of all employees and
• business partners.
• • Protect company assets from damage and misuse.
• • Perform other related duties as may be required from time to time.
• Job Requirements and Expectation
• • Available to address customer and Partner needs and concerns in a timely
• manner.
• • Store visits based on schedules which will include visits at night and weekends.
• • Willing to travel frequently within the designated territory or outside the
• province as may be required from time to time.
• • Ability to deal with high level of stress and solve problems as they arise.
• • Ability to work flexible shifts on a rotation basis.
• • Available to address concerns in a 24/7 environment
• Key Competencies
• • Business acumen
• • Task management & Planning skills
• • Communication Skills: Active listening, verbal, and written communication skills
• • Conflict management & negotiation skills.
• • Needs assessment and information gathering.
• • Advanced Technology competency.
• • Managing budgeting & costing (Cost Breakdowns).
• • Advanced level expertise in floor-care and cleaning procedures.
• • Process and compliancy driven.
• • Ability to work independently
• Education/Experience
• • Post secondary degree in business administration or related field.
• • Minimum of 5 years’ industry level janitorial experience.
• • Multi-lingual skillsets preferred- specifically English, French, Spanish (French &
• English language required in Quebec East; Spanish is preferred in Ontario West).