About

Role Overview: 

As a Program Manager, Marketing Concierge Services you will lead our dynamic team in a multifaceted role encompassing client and team management, financial oversight, problem-solving, and commercial expertise. This role requires demonstrated leadership skills, exceptional people management abilities, and a track record of successfully delivering complex programs. You will play a pivotal role in driving the success of our accounts while fostering a culture of excellence and collaboration within the team. 

Key Responsibilities: 

• Lead and mentor teams, providing guidance, support, and development opportunities. 
• Cultivate strong relationships with client stakeholders, fostering regular engagement and trust. 
• Confidently present company and line of business offerings to clients, showcasing comprehensive understanding and strategic insights. 
• Oversee the delivery of multiple projects, promoting consistency, inter-regional collaboration, and best practice sharing. 
• Provide project structure by defining project objectives, scope, and requirements based on client needs and expectations. Ensure alignment with project timelines, resources, and deliverables 
• Assume accountability for the global success of assigned accounts, driving growth and profitability. 
• Participate in account planning calls, providing strategic insights and essential information, and maintaining accurate records. 
• Ensure the financial health of accounts and strategically allocate and manage resource, striving for profitability in all client projects and managing budgets effectively.  
• Maintain up-to-date information in Salesforce regarding OIPs for managed accounts. 
• Ensure project managers and delivery teams meet project objectives, key performance indicators (KPIs), and quality standards. 
• Identify and mitigate financial risks for accounts, developing contingency plans as necessary. 
• Identify client needs and propose relevant solutions, leveraging deep industry knowledge. 
• Act as the escalation point for clients, addressing issues or blockers encountered during project delivery with professionalism and efficiency. 
• Foster upselling opportunities with existing clients for additional products or services, driving revenue growth. 
• Scope new projects, negotiate terms, and ensure legal documentation (contracts, MSA’s, NDA’s) is in place. 
• Align appropriate talents and skill sets within the team to meet client requirements, fostering a culture of collaboration and excellence. 
• Stay abreast of industry trends, market dynamics, and competitive landscape 
• Contribute to talent retention by actively listening to team members, providing mentorship, and addressing risks or providing positive feedback to the business. 
• Support higher management by leading initiatives in other functional areas such as new product development, quarterly workshops, and best practice sharing. 

Skills Required: 

• Exceptional leadership abilities, demonstrated through effective people management and team development. 
• Excellent verbal and written communication skills. 
• Strong relationship-building skills. Ability to establish trust, understand client needs, and foster long-term partnerships. 
• Effective time management and prioritization. 
• Adaptability and Resilience. 
• Strong interpersonal skills, adept at engaging with senior stakeholders and managing complex conversations. 
• Interest in the IT and marketing industry, with knowledge of market trends and emerging technologies. 
• Financial acumen, capable of managing budgets, analysing financial data, and ensuring profitability. 
• Ability to work effectively under pressure while maintaining a calm and positive demeanour. 
• Excellent listening skills, with the ability to understand and address client needs. 
• Comfortable making decisions and navigating uncertainty with confidence and poise. 
• Ability to connect various elements and translate abstract concepts into actionable plans and processes. 
• Proactive, energetic, and driven individual with a passion for driving success and growth. 

Benefits

• 35 hours of work per week
• Generous Holiday package + National bank holidays
• Opportunity to join a growing business with lots of opportunities to influence.
• 100% Remote working. We have the best of both worlds with a historical remote working setup and an office in London or Madrid.
• Temporary International Remote Working Opportunities
• Life assurance scheme
• Employee referral scheme
• A tailored training and induction plan - we want you to succeed!
• Regular recognition rewards - be recognized and rewarded for day-to-day actions where you go above and beyond, and consistently deliver
• Volunteering days
• The opportunity to work within a globally diverse team
• The opportunity to learn new skills in an ever-changing and adaptable business.