About

Education: College/CEGEP. Tasks: Analyze and provide advice on the managerial methods and organization of an establishment. Develop quality management and quality assurance standards. Conduct research to determine efficiency and effectiveness of managerial policies and programs. Propose improvements to methods, systems and procedures. Plan the re-organization of operations. Provide customer service. Oversee development of communication strategies. Manage knowledge. Plan and control budget and expenditures. Direct and advise staff in the development and implementation of service quality assessment strategies. Supervision: 1 to 2 people. Computer and technology knowledge: MS Excel. Data analysis software. Work conditions and physical capabilities: Fast-paced environment. Tight deadlines. Attention to detail. Personal suitability: Accurate. Client focus. Efficient interpersonal skills. Excellent oral communication. Excellent written communication. Organized. Experience: 2 years to less than 3 years. Health benefits: Dental plan. Health care plan. Vision care benefits.