If you are a clear communicator who can navigate the nuances of Canadian drug coverage with precision, we want to hear from you! We sincerely thank all applicants for their interest, however, only those candidates who are selected to move forward in the selection process will be contacted at this time. Thank you for your interest and understanding.

Advantages
Kroll Super-User - Pharmacy Services Assistant (Reimbursement, Data Entry) - Full-Time, Permanent - Remote from Anywhere in Canada - Healthcare

Fully Remote Work: Work 100% from home from anywhere in Canada. You must be legally eligible to work full-time hours in Canada.

Stable Schedule: Enjoy a Monday to Friday schedule with shifts falling within the 8:00 AM to 8:00 PM (Eastern Time) window. No weekends required!

Competitive Compensation: Annual salary ranging from $50,000 to $55,000, commensurate with experience.

Comprehensive Rewards: Access to a full benefits package and total rewards program.

Professional Environment: Focus on high-level reimbursement support, data entry, and patient care coordination without the distractions of a retail floor.

Long-Term Security: These are full-time, permanent positions within a growing team.

Responsibilities
Kroll Super-User - Pharmacy Services Assistant (Reimbursement, Data Entry) - Full-Time, Permanent - Remote from Anywhere in Canada - Healthcare

High-Volume Prescription Intake, Billing and Adjudication: Manage the intake, data entry, and billing of up to 100+ prescriptions per day, handling both new fills and refills with speed and accuracy.

Complex Prescription Billing Management: Act as a subject matter expert for patients on public (ODB, Pharmacare, etc.) and private insurance plans, troubleshooting rejected claims, coordinating coverage, and maximizing reimbursement for patients.

Patient Support: Communicate with patients remotely via phone and digital channels to provide prescription-related service, coordinate deliveries, explain coverage details, and resolve issues with patience, empathy, and absolute clarity.

Kroll Expertise: Utilize Kroll at a "Super User" level to manage patient profiles, process orders, and maintain accurate records.

Problem Solving: Investigate and resolve complex billing issues, acting as a liaison between the patient, the pharmacy, and insurance providers.

Qualifications
Kroll Super-User - Pharmacy Services Assistant (Reimbursement, Data Entry) - Full-Time, Permanent - Remote from Anywhere in Canada - Healthcare

Experience: A minimum of 2-3 years of full-time, permanent experience as a Pharmacy Assistant, Reimbursement Specialist, or Pharmacy Caseworker or Pharmacy Case Specialist is strictly required.

High-Volume Background: You must have experience working in a high-volume setting (Retail, LTC, Specialty, or Clinic) , with a personal workload of 50-100+ entries/adjudications daily.

Kroll Super User: You must possess expert-level proficiency in Kroll, with the ability to comfortably train others on processing logic and billing workflows.

Billing Expertise: Deep knowledge of various provincial public drug programs and private third-party payer plans is mandatory.

Communication Skills: Exceptional English communication skills (verbal and written) are essential. You must be able to convey complex information clearly and empathetically over the phone without the aid of in-person cues.

Availability: Must be available to work flexible 8-hour shifts between 8:00 AM and 8:00 PM Eastern Standard Time, Monday through Friday.

Compliance: Must be legally eligible to work full-time in Canada, able to provide two supervisory references, and pass a criminal background check.

Summary
Kroll Super-User - Pharmacy Services Assistant (Reimbursement, Data Entry) - Full-Time, Permanent - Remote from Anywhere in Canada - Healthcare

Qualified, available and interested candidates are encouraged to click "apply" on this page and submit an application via Randstad Canada's confidential career portal.

About Randstad Healthcare – Your Partner in Career Growth

Randstad Canada's Healthcare Division specializes in permanent and long-term direct-hire contract placements across a variety of healthcare sectors in major centres throughout Canada. We are committed to connecting qualified healthcare professionals with roles that align with their skills and career goals.

No Cost to Job Seekers

There is no cost for job seekers to use our services. We are engaged by healthcare employers to support their hiring efforts, and our involvement does not affect your compensation in any way. All inquiries and conversations are handled confidentially, and your information is only shared with your explicit permission.

How We Support the Hiring Process

When you express interest in an opportunity with Randstad Healthcare, and if your background aligns with our client's current needs, our team may reach out to begin the selection process. Here’s what that process typically involves:

✔ Initial Contact – No resume is required to begin but is encouraged, as understanding your background helps us help you. Apply to this advertisement so we have your info.

✔ Introductory Chat – If your profile is a potential fit, you may be contacted by our team for a 10–15-minute informal conversation to explore alignment with the role.

✔ Assessment & Presentation – For strong matches, we’ll conduct a more in-depth assessment and may present your profile to the client’s hiring team.

✔ Interview Coordination – If selected to move forward, we’ll coordinate interviews and help you prepare.

✔ Offer & Onboarding Support – If offered the role, you’ll be employed directly by our client (temporary support staff may be directly employed by Randstad Canada). We assist with coordination and background checks, and ensure you’re prepared for your first day.

Not sure yet? Apply anyway - if you're qualified and a top applicant, we'll be in touch and you can ask any questions you might have - we're happy to help!

Ready to Apply or Refer a Friend?

If you’re qualified and interested, click “apply” to submit your profile through Randstad Canada's confidential career portal.

Know someone who might be a great fit? Refer them through our referral program and you could qualify for a $250 bonus once they complete four weeks in any of our positions. Submit a Referral using this form: https://forms.gle/nDoJwTCPADsdxe5MA

Thank you for your interest in Randstad Healthcare. Please note that only candidates whose profiles align with our client’s immediate or typical hiring needs may be contacted for further steps in the process. Thank you for your interest in this opportunity, and for taking the time to learn about Randstad Healthcare's professional recruitment services! We look forward to reviewing your application.

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.