About

A career with RAC is one that helps you and WA grow. Explore a role where you are part of an organisation committed to creating a better WA. As a People Partner, you’ll play a pivotal role in supporting one of our dynamic operational business units, Sales and Member Service. You will help leaders and teams unlock their potential while ensuring strong organisational outcomes. RAC’s Sales and Member Service Division is at the heart of our member experience. Consisting of just under 400 FTE, this division is responsible for supporting and engaging with hundreds of thousands of members across Western Australia every year. From roadside assistance and insurance enquiries to membership services and product sales, our teams work in highly operational, fast-paced environments where delivering excellent service is critical. About the Role This is a hands-on role supporting fast-paced, operationally focused workforces where agility, responsiveness, and resilience are key. You will: Partner with leaders across our Sales & Member Service business unit to deliver proactive and pragmatic people solutions. Provide guidance across HR matters including performance management, industrial and employee relations, workforce planning, and talent development. Manage high-risk and complex people issues, applying sound judgement and resilience in high-pressure environments. Support leaders in navigating the complexities of awards, agreements, and industrial relations legislation. Lead cyclical people activities such as performance planning, talent & succession planning, remuneration reviews, and engagement surveys. About You You thrive in dynamic, operational environments where no two days are the same. Your ability to juggle competing priorities with a calm and structured approach will be key to your success. You bring: Proven HR generalist experience, ideally within operational workforces (e.g. customer service/call centre, hospitality, retail etc.). Strong industrial and employee relations experience, with the confidence to interpret and apply legislation, awards, and agreements. Strong organisational and time-management skills, with the ability to balance strategic priorities and urgent workforce needs. Demonstrated resilience and problem-solving ability when dealing with complex employee matters. Excellent relationship management skills, with the ability to influence and build trust with leaders and employees alike. What can we offer you? A workplace culture where our people feel valued, respected and empowered Work in flexible ways that meet work/life commitments and support wellbeing Be part of a purpose led organisation that gives back to the WA community An environment that values ongoing career development Free Roadside Assistance and discounts on RAC products and services including Holiday Parks and Resorts, Security, Finance, Auto Services and Insurance Opportunities for community engagement and corporate volunteering Applications Close Friday 10th October 2025. We encourage you to apply as soon as possible, as shortlisting for this role will commence immediately, RAC reserves the right to close this vacancy without notice #BetterJourneysRAC #LI-LH1 RAC is a purpose-led member organisation. Established in 1905, RAC has evolved into one of the most trusted organisations in the state, with more than 1.3 million members. At RAC we don’t have shareholders. That means we reinvest our profits for the better of our members and our State. Our Purpose is to be the driving force for a better WA. Our Vision to 2030 is to create a safer, sustainable and connected future for Western Australians. Our Mission is delivering great member services and experiences, whilst inspiring positive community change that makes life better in WA. RAC is an equal opportunity employer. We continue to build an inclusive workplace where we respect and celebrate differences. We encourage applications from diverse groups including Indigenous and Torres Strait Islander people, physical ability, all ages, LGBTQI+ identities, all languages and diverse cultures and backgrounds. For any assistance please contact recruitment@rac.com.au