About

At FSRA, our vision is to ensure financial safety, fairness, and choice for Ontarians. As a financial services regulator, we’re passionate about protecting consumers. Our principles-based approach means we can quickly and effectively respond to the changing needs of consumers and the industry. Our team combines industry expertise with commitment to public service. We attract individuals who are interested in meaningful work and who measure success through outcomes, not inputs. At FSRA, we invest in the personal and professional growth of our team. We offer a competitive compensation package that includes an employer-matched defined benefit pension plan, and a comprehensive and competitive benefits plan. We prioritize learning and development, wellbeing, diversity, equity, inclusion and belonging, and community giving. Join FSRA and help us shape the future of regulation for generations to come! Job Description: PURPOSE OF POSITION As a member of the Pensions Team, you will provide technical and statutory expertise, guidance and advice on a range of regulatory matters in relation defined contribution pension plans. Additional duties will include: Providing technical analysis and guidance for the review, analysis and processing of pension plan documentation and correspondence submitted to FSRA from stakeholders within the pension industry. Working within a team environment, case manages registered pensions plans and applies risk-based and principles-based techniques and processes to identify and manage risks with plan administrators to protect member pension benefits and rights. Providing senior level customer service to investigate, respond, and resolve complex complaints and provide interpretation and advice on the requirements of pension legislation and pension plans. Conducting research on pension industry trends and contributing to the development of operational policies, protocols and practices. QUALIFICATIONS Specialized Knowledge and Experience: Proven knowledge of the content, interpretation and application of the Pension Benefits Act and Regulations, including legislative requirements of pension plans in all jurisdictions within Canada, both provincially and federally, to review complex submissions and provide a high level of customer service. Demonstrated knowledge of the methods and procedures involved in the administration of defined contribution pension plans, including analyzing pension plan texts, financial statements and other related submissions to provide technical expertise to the pension industry and the general public. Proven knowledge of pertinent areas of labour law and collective agreements relating to pension plans, their administration, and current investment trends, to monitor the financial status and transactions related to the operation of pension plans. Knowledgeable in applying a Principles-Based Risk (PBR) lens, in the review of applications and plan related transactions Skills Demonstrated analytical skills to conduct the investigation and review of complex pension submissions and complaints, to determine recommendations and implement actions. Proven verbal communication skills to respond to complex inquiries and complaints and to provide briefings and advice to FSRA management. Proven written communication skills to prepare correspondence in response to complaints, research papers, issues analysis documentation, procedural recommendations, presentation and briefing materials. Technical proficiency with the Microsoft Office Suite (Excel, Word, PowerPoint, SharePoint, etc.) and other internal job-related applications. *Please note that this position will close at 11:59PM on October 6, 2025* Job Posting End Date: 10/06/2025 Job postings close at 11:59pm on the date noted. Compensation Grade: Grade 30-OPSEU ADM Compensation Range: $1,094.95 - $1,392.54 Bargaining Unit: OPSEU Job Code: Job Code: 02281 Employment Type: Regular Scheduled Weekly Hours: 36.25 FSRA is committed to ensuring equity in employment. Our goal is to create a diverse, inclusive workforce that reflects the communities we serve and to ensure our services and communications are accessible to all individuals. Accommodation is available under the Ontario Human Rights Code. NOTE: ONLY QUALIFIED CANDIDATES WILL BE CONSIDERED The Financial Services Regulatory Authority of Ontario (FSRA) is a dynamic, innovative, independent and self-funded regulator of financial services and pensions. The organization promotes strong financial services and pension sectors while protecting the public interest. FSRA has responsibility for regulating property and casualty insurance (including auto insurance rates); life and health insurance; credit unions and caisses populaires; loan and trust companies; mortgage brokers; health service providers (related to auto insurance); and pension plans. We are building an agile, forward-thinking and collaborative culture, and FSRA is committed to encouraging innovation and competition, and promoting market integrity and stability. Joining FSRA is an exciting opportunity to help shape the regulator of the future.