About

• ADP is hiring a Payroll Specialist

• *  Are you looking to grow your career in a stable, dynamic environment with
• plenty of opportunities to progress?
• * Do you want to continuously learn through ongoing training, development, and
• mentorship opportunities?
• * Are you looking to be yourself in a culture that values equity, inclusion,
• and belonging and creates a safe space for diverse perspectives and insights?

• If so, this may be an opportunity for you. Read on and decide for yourself.  

• As a payroll specialist, you'll help our clients leverage ADP's exceptional
• business solutions so they can focus on what matters most to them - growing
• their business.

• In this role, you will join a high-performing team in ADP’s Human Resources
• Outsourcing department that provides support and guidance in response to a wide
• variety of payroll and tax-related questions and issues presented by Client
• Payroll Administrators. You carry the weight of ADP’s service reputation and
• client satisfaction in your hands.

• Every day, you will utilize multiple tools and resources to develop accurate,
• comprehensive, and friendly responses to clients’ inquiries regarding payroll
• practices and tax considerations. The nature of what you do every day will not
• change — your #1 goal is to help clients. Still, every day will be different
• because the questions you receive will vary, as will the solutions you provide
• each client. There will be no shortage of new questions you’ll receive, which
• will keep things interesting, and our top-ranked training will help to set you
• up for success!

• To thrive in this role, you must be comfortable working in a metrics-driven
• environment. You are eager to learn and adapt well to change. You have a way
• with clients that builds rapport, establishes trust, and shines with
• professionalism. Over the phone and in writing, your communication style is
• clear and easy for our clients to understand and take action on. As a result,
• your client satisfaction scores make you proud. Pace should not scare you. We
• also have a healthy dose of fun. Not only can you find a career here, but
• friendships that last in a company that values inclusion.

• Ready to #MakeYourMark?  Apply now!  

To learn more about careers in Client Service at ADP, visit

• https://jobs.adp.com/locations/canada/teams-roles/client-service/
• [https://jobs.adp.com/locations/canada/teams-roles/client-service/]

• What you’ll do: Responsibilities

• * Manage client payroll. You’ll be responsible and fully accountable for the
• payroll and audit functions of multiple clients. You will also oversee
• scheduling and running the assigned client payrolls by following standard
• operating procedures. You’ll balance respective payrolls based on the
• year-end calendar and remit all Third-Party Remittances by defined due dates,
• completing all Year End balancing, filing & respective reporting.

• * Serve as the Subject Matter Expert. You’ll provide critical and accurate
• statutory information to clients in the payroll area, such as tax filing. Use
• the various knowledge bases, resource materials and appropriate websites to
• locate answers and solutions for issues. You’ll utilize all internal tools &
• defined processes to ensure optimal productivity and service excellence and
• make recommendations for best practices to customers.

• * Problem-solver. As needed, you’ll work with internal technical support,
• various production departments and additional ADP Service hubs to identify a
• resolution. You’ll also provide feedback and suggestions on products, issues,
• processes and procedures to enhance efficiency and continuous improvement.

• * Develop knowledge. You’ll maintain NPI (National Payroll Institute)
• designation & attend all required departmental training sessions as well as
• demonstrate proficiency in learning.

• TO SUCCEED IN THIS ROLE: Required Qualifications 

• * Minimum 5 years Canadian payroll processing experience
• * Minimum 5 years client service experience
• * Advanced internet and MS Office Skills (Word/Excel) required
• * Excellent communication and analytical skills with the ability to translate
• analytical findings into actionable solutions/processes
• * Excellent client service skills

• BONUS POINTS FOR THESE: Preferred Qualifications

• * Post-secondary education preferred, or equivalent experience in
• administration/client service/HR.
• * Candidate should be working towards or have National Payroll Institute (NPI)
• certification (PCP, CPM) – Join our team and leverage our reimbursement
• programs including tuition reimbursement and annual membership reimbursement.

• YOU'LL LOVE WORKING HERE BECAUSE YOU CAN: 

• * Focus on your mental health and well-being. We take care of one another and
• offer support for your well-being… because healthy associates are happy ones.
• * Join a company committed to giving back and generating a lasting, positive
• impact upon the communities in which we work and live.  
• * Knowledge to help you grow. Ongoing training and development opportunities
• and a tuition reimbursement program, for even the most insatiable learner.
• * Innovate. Problem-solve. Shape the future of work with people you like.
• * Balance work and personal time. Flexibility to integrate work more easily in
• your everyday life.
• * Go Global. With operations around the world, exciting new networking
• opportunities abound.
• * Belong by joining one of ten Business Resource Groups to connect globally
• with networks and allies who share common interests and experiences. 

• What are you waiting for?  Apply now! 

• Jobs.adp.ca