This role is 100% telephone-based, requiring continuous interaction with internal and external partners. Your core responsibilities include:
Handling Inquiries: Managing a high volume of inbound calls from various partners (TD employees, government, merchants), addressing inquiries, and confirming requests efficiently.
Customer Engagement: Utilizing strong customer service and active listening skills to ask the right questions, engage with callers, and resolve issues or complaints with composure.
Documentation & Accuracy: Maintaining accurate and detailed records of all interactions and transactions.
SLA Achievement: Working diligently to meet specific performance targets and Service Level Agreements (SLAs), focusing heavily on quality of service.
Knowledge Maintenance: Staying informed on the latest product knowledge and operational procedures to ensure accurate guidance is provided.
Problem-Solving: Being resourceful and inquisitive, effectively using provided tools to find information and resolve complex problems.

Qualifications
Must-Have Skills & Experience
Bilingual Proficiency: Mandatory fluency in both French and English (reading, writing, and speaking).
Customer Service Experience: Proven strong customer service/call center experience is essential. Candidates must be prepared to demonstrate and give specific, detailed examples of their experience in past roles during the interview.
Communication: Excellent written and verbal communication skills in both French and English.
Attention to Detail: Excellent attention to detail and a high commitment to accuracy.
Technical: Basic computer skills, including proficiency with MS Office Suites.
Core Competencies: Demonstrated resourcefulness, active listening, and strong problem-solving skills.

Summary
If you are interested in the operations Officer role please apply online today !

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.